Job Summary

The Training Specialist collaborates with Subject Matter Experts and partners with Operations in Analyzing, Designing, Developing, Implementing, and Evaluating a training curriculum to help drive employees’ performance.

Training Specialist performs the following:

Work with management to better understand changes in regulations, policies & proceduresCreate appropriate job aids and determine instructional methodsConduct training sessions covering specified work areasKeep up to date on work area processes and proceduresProvide feedback to associates/trainees & management on an on-going basisAssist team members with complex items and recommend resolutions to potential issuesWork with the Quality Team and Operations Management to measure the progress of associates/trainees and evaluate effectiveness of trainingArticulate complex processes and procedures in an easy-to-understand mannerTake ownership of process documentation (manuals, job aids) – update and leverage on AI tools as neededSuggest any possible additions/updates on departmental information to on-line help as neededBe involved with any systems-related testingDo regular coaching and properly document it to aid and improve performance of the associatesAttend to all regular conference calls with the business unitDo any other special tasks/projects as instructed by the immediate headPerform production work as agreed upon by Training and Business Unit/s supportedConduct process/tools training for Statutory EDEN, L+CP for (REPH, US, SA) teamsConduct GEO CORE Onboarding Training for Statutory EDEN (REPH, US, SA) teamsSupport GEO harmonization and modernization projects through training, documentation, development and related initiatives 

Qualifications:

Bachelor's degree holderPrevious experience in Training and Development is a plus, preferably in a business process outsourcing or shared services environmentGraduate of SME Training Academy (SMETA) or Certified Trainer Associate (CTA) is a plusCurrent and strong knowledge in Statutory EDEN, L+CP processes & tools is a MUSTExcellent communication skills, both oral and writtenGood organizational skills and presentation SkillsAble to learn new transaction/processes quicklyOpen to work in a shifting scheduleMust be in current role for 1 yearMust not have received any Disciplinary Action within the past 12 monthsMust not have any Attendance and Punctuality issues in the past 12 months

LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

Please read our Candidate Privacy Policy.