Summary: Mixes and serves alcoholic and non-alcoholic beverages according to established recipes and procedures. Delivers exceptional guest service. Follows all operating procedures, safety regulations and Stratosphere policies and procedures. Take and serve food orders at the bar utilizing suggestive selling techniques in a non-intrusive manner.

Essential Functions:

Greets the guest in an upbeat and positive manner Uses non-intrusive suggestive selling techniques to sell beverages and food items at the bar Takes beverage and food orders and serves food and beverage items according to service standards Maintains and demonstrates knowledge of wines, including variety, region, and characteristics of the wines Mixes and serves alcoholic and non-alcoholic beverages according to established recipes and procedures Serves and replenishes drinks in a timely manner, offers refills or new drink when the glass is half full. Resolves guest complaints ensuring guest satisfaction and communicates situation to management Accepts payment for check from the guests, settles using approved method, and tenders change or receipts back to guest, ensuring all required signatures are obtained. Follows cash and comp procedures Extends courteous departures as guests leave and invites them to return Maintains knowledge of hotel services and local activities in order to respond to guest inquiries Monitors and maintains cleanliness and hygiene of work area, bar tops, floors and line equipment Receives, issues and keeps necessary records of liquor and other bar supplies Refills and stocks garnishes and glassware Maintains appropriate sound and music levels as designated by management Performs other duties as assigned