Posting Details

Job Title STEPS Customer Access Assistant Requisition Number TE08590 Department Name H3280:Command Center Work Location Lexington, KY Salary Range $15.00/hour Type of Position Temporary Position Time Status Full-Time Required Education Required Related Experience Required License/Registration/Certification Physical Requirements This position requires regularly sitting at a computer workstation for extended periods of time; and occasionally performing tasks with repetitive motions (such as typing); and standing or walking with objects weighing up to 10 lbs. Shift 10:30 am – 7 pm Job Summary Under the supervision of the Senior Manager of the Medical Contact Center, the MCC Call Agent is responsible for answering calls from state-wide and out-of-state; and forwarding these callers to appropriate phone lines and other UK Healthcare clinics, divisions, and departments. Call agents are expected to provide a high level of efficiency, accuracy, and courtesy while initiating callers’ requests. The selected candidate will be required to learn a working knowledge of the UK HealthCare system, some general medical terminology, procedures, and information regarding hospital programs and services. Skills / Knowledge / Abilities The ideal candidate will have knowledge of medical terminology; the ability and dedication to provide outstanding customer service; the ability to use multiple computer applications including an Internet-based phone system; and the ability to multitask and work as part of a team. Typing, attention to detail, and exceptional communication skills are all essential to this position. Does this position have supervisory responsibilities? No Preferred Education/Experience Deadline to Apply 11/25/2024 Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.