JOB SUMMARY 

All retail employees should be outgoing, upbeat, energetic, and reliable. The Retail Sales Stock Associate provides excellent customer service and actively promotes the selling of merchandise, operates a cash register, and handles all payment transactions for purchase. He or she ensures merchandise is received and transfers from the receiving dock, unpacked, and delivers merchandise to the sales floor. He or she employs selling techniques required for the position. The Retail Sales Stock Associate ensures that the selling areas are neat and clean and complies with visual standards. He or she ensures that the back stock is put away in the stockrooms.   

Age Requirement - 21 YEARS OF AGE OR OLDER.

 

Appearance 

Ensure uniform standards are adhered to. Always wear a uniform that is clean and neatly pressed. Name tags should always be worn.  

Customer Service: both internal and external customers 

Maintain customer service levels in accordance with Family Style Service standards   Acknowledge and greet guests with a smile  Be knowledgeable about the Caesars Rewards program and the benefits it offers the guest  Be courteous and create a warm, friendly atmosphere for the guest  Be knowledgeable of the hotel property and the amenities it has to offer 

Teamwork 

Communicate all daily activities to the next shift on duty.  Respond to pages in a timely manner.  Partner with fellow associates to create a strong team.   Communicate daily activities to the Supervisor on Duty.   Adhere to company guidelines on attendance and tardiness. Clock in and out as directed based on the schedule. 

Sales techniques 

Promote the selling of merchandise and be able to up sell merchandise.  Develop an excellent understanding of the product assortment in all the retail stores to help facilitate the customer decision-making process.  Be knowledgeable about the products sold in the stores and alert the Manager to customer product needs so he or she may alert the buyers. 

Register Operations 

Be knowledgeable on register operations.  Handle all payment transactions for customer purchases.  Ensure that all the necessary supplies are in place for completion of the next shift (register tape, bags, tissue, bubble wrap, scotch tape, etc.)  Comply with all cash management policies and procedures.  Report cash register malfunctions to the Supervisor on Duty  Ensure money is not left unattended at any time. 

Stock Management 

Receive the shipments in a timely manner  Receive, unpack, and put away or transfer the daily deliveries of merchandise    Receive in DC shipments and notify Supervisor on Duty if there are discrepancies  Deliver and replenish beverages  Receive orders of Pepsi, liquor, wine, and beer  Receive requisitions from the loading dock  Follow delivery schedule set forth by the Retail Manager  Transport merchandise from the receiving dock to the store locations  High volume retail stores require additional physical labor to stock coolers and transport stock from remote storage locations  Ensure all the necessary supplies are delivered to the stores (bags, tissue, bubble wrap, etc.)  Complete stock counts as requested  Maintain and manage stock areas  Inform the Supervisor on Duty if there are overstock items or out of stocks   Complete on hand logs where applicable for the stock room areas   Monitor alcohol and beer inventory and assist with ordering where applicable  Assist in completing store to store transfers 

Housekeeping 

Participate in store cleanliness by dusting and keeping all areas, including cash wrap, neat and uncluttered.  Ensure that the cash wrap is well organized and free of all handwritten notes.  Inform Supervisor on Duty if there are any maintenance concerns (lights, etc.)  Confirm correct signs are in place on sale items or special purchases. 

 Miscellaneous 

Must have 6 months' previous cash handling experience.   Work requires effective communication in English, both verbal and written form in a professional manner.   Attend mandatory meetings and training sessions.  Complete job assignments as directed by the Supervisor on Duty  Assist with associate sales, inventories and special events as requested. 

Working Conditions: 

Fast paced, high volume environment involving constant interaction with staff and the public. Shifts may vary based on business needs. Must be able to handle intoxicated guests in a professional manner. Must be able to tolerate secondary tobacco smoke. 

 

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. 

Caesars Entertainment reserves the right to make changes to the job description whenever necessary.

As a part of Caesars Entertainment’s employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended.  Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.