HARMAN’s engineers and designers are creative, purposeful and agile. As part of this team, you’ll combine your technical expertise with innovative ideas to help drive cutting-edge solutions in the car, enterprise and connected ecosystem. Every day, you will push the boundaries of creative design, and HARMAN is committed to providing you with the opportunities, innovative technologies and resources to build a successful career.

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do everyday.

About the job

JOB RESPONSIBILITIES:

· Ability to analyze and debug problems at network, storage and virtualization layers of a scale out distributed storage solutions in public, private and hybrid cloud environments.

· Help to develop knowledge base that enables faster troubleshooting of customer issues.

· Provide feedback on existing tools and help to identify and develop the necessary tools needed to triage customer problems.

· Research, diagnose, troubleshoot and solve customer issues, involving and working with engineering teams as needed.

· Work with technical writing resources to ensure resolution to customer issues are documented appropriately.

· Help to define the support process from initial issue found by customer, to reporting the issue to Samsung, to resolution and fix for the customer.

REQUIRED SKILLS

BS/MS Computer Science or equivalent with a minimum of 7+ years with storage solutions.

· Experience testing and/or debugging storage systems, preferable distributed systems

· Experience and understanding of NFS protocols (v3, v4.1, pNFS)

· Experience with other storage protocols such as SMB and S3 are a plus

· Familiarity with virtualization technologies (VMware, Hyper-V) and containers

· Experience with network solutions for clouds including network virtualization technologies

· Able to demonstrate leadership skills and take ownership of customer issues reported.

· Commitment, focus, and follow-through needed to see problems through to resolution.

· Exceptional customer service skills and excellent communication skills to provide prompt and accurate feedback to customers.

· Proven ability to research, diagnose, troubleshoot, and identify solutions to customer issues.

· Ability to develop scripts using Python or other scripting languages a plus.

PERSONAL CHARACTERISTICS

· Know how to tell between perfect and good enough

· Ready to take on difficult tasks on your own

· Team player

· Displays good judgment

· Willingness to challenge, debate and clarify assumptions

· Comfortable working in a very fast-past environment with a global team

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.