The IT Help Desk Analyst 1N will provide The Paint Stores Group (PSG) store employees with a single point of contact to track, log, report, and resolve level one hardware and software problems through an automated problem tracking system. Help Desk hours of operation are 6:30AM-8:00PM (EST) M-F, 7:30AM-4:00PM Saturday, 9:45AM-2:00PM Sunday. Shift assignments are based on business needs; however, things may change in the future. Analysts are required to support the interim and fiscal inventory processes, which occur on a weekend in either March/April and October/November.