Bring Your Amazing Self to Work

At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.

*Class Start date is 12/09/2024

Job Overview

In your role as a Macy’s Stores Credit Experience Advocate, you will offer outstanding customer service to both customers and store colleagues who have credit-related questions, concerns, or requests. You will be the primary contact, guaranteeing a positive customer journey and effectively addressing any issues. This position demands excellent communication skills, a robust knowledge of credit services, and the capability to thrive in a fast-paced setting.

 

What We Can Offer You

An inclusive, challenging, and refreshingly fun work environment Competitive pay and benefits rooted in principles of equity Performance incentives and annual merit review Merchandise discounts Health and Wellness Benefits across medical, dental, vision, and additional insurance Retirement Savings Plan with 401k match opportunity Employee Assistance Program (mental health counseling and legal/financial advice) Resources for continuous learning, career growth, and leadership development Paid Time Off  Fully-Funded education benefits - may include 100% of tuition, books, and fees Colleague Resource Groups (CRGs) and give-back/volunteer opportunities

 

What You Will Do

Offer an exceptional customer experience by warmly greeting and engaging with customers, ensuring each interaction is sincere and friendly. Investigate and resolve customer issues or disputes related to credit reports, billing, payments, account balances, and other credit-related matters in a timely manner. Promote and communicate current sales and loyalty promotions. Perform thorough account investigations to address customer concerns or conflicts regarding credit reports, billing discrepancies, payments, account balances, and other credit-related issues, ensuring follow-up with customers as necessary.  Precisely document and update customer data, communications, and case specifics within the agent desktop platforms. Adopt an entrepreneurial mindset and utilize empowerment to efficiently handle customer accommodations. Regular, dependable attendance and punctuality. Responsibilities may fluctuate due to business need and colleagues may be responsible to correspond with customers via inbound calls, chats, or emails.

 

Skills You Will Need 

Communication: Strong communication skills, both written and verbal, to facilitate open and continuous communication within the customer, team and across functional lines.

Interpersonal Skills: Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.

Creative and Strategic Problem-Solving: Capability to approach business challenges and opportunities with creative, strategic, and technical thinking. Exhibit entrepreneurial spirit by utilizing enhanced empowerment to handle suitable customer accommodations such as price changes, excluded items, and gift cards.

Detail Orientation: Careful attention to detail in handling daily tasks, examining reports and making sure business goals are met.

Agile: Adaptable and able to adjust quickly to changing customer expectations and needs

Skills: Ability to complete financial transactions accurately and proficiently. Able to solve practical problems within a variety of sales scenarios.

Collaboration: Partner with stores, suppliers, distribution centers, buyers, and senior executives on intricate and urgent client matters to demonstrate that our relationships set us apart as Like No Other Store in the World.

 

Who You Are

Passion to resolve customer problems in a constructive and forward-looking way and of managing multiple tasks at once in a fast-paced environment.  Minimum of one year experience in customer service or a related field, preferably in the credit services industry or retail selling preferred. Able to work a flexible schedule including evenings & weekends. Empathic, patient, and professional while dealing with customers, especially in stressful situations.  Enjoy meeting people, learning about them, and sharing information. Strong organizational skills to manage multiple tasks with moving parts.  Flexible and able to use sound judgment in ambiguous situations and be able to manage multiple projects at once while maintaining superior results.

 

Essential Physical Requirements:

Prolonged periods (at least two consecutive hours) of sitting.  Regularly required to sit, talk, hear, reach with hands and arms, requires close vision.  Frequent use of computers and handheld electronic equipment.

 

About Macy’s

Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers.

 

Bring your creativity, energy, and ideas to the Macy's team – Apply Today!

 

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

 

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