Unternehmensbeschreibung

ARKET is a modern-day market with a Nordic soul, offering a mix of fashion, homeware and a café while having quality, sustainability and transparency at the core of our business. ARKET’s mission is to democratise quality through widely accessible, well-made, durable products, designed to be used and loved for a long time. Learn more about ARKET here.  

Stellenbeschreibung

As the Store Experience Manager, you will be responsible for the overall performance of an individual store, with a primary focus on delivering great customer experiences that drive sales and profitability. Your leadership will be pivotal in guiding a dedicated team to efficiently run the store operations. By prioritising both direct interactions and behind-the-scenes support, you'll cultivate an environment where every customer feels valued and every aspect of the store contributes to its success, ultimately maximising profits. 

Key Responsibilities: 

Offering customers a high level of service through styling advice, product knowledge and store experience  

Analyzing selling information and taking responsibility for the store sales performance   

Leading and motivating a team of managers, visual merchandisers and sales advisors to achieve excellent standards of service  

Leading recruitment and ensuring induction and training of new starters is carried out well 

Identifying future talents and putting together development plans to support their progression  

Overseeing store operations   

Creating a great place to work  

 

Qualifikationen

For the role of  Store Experience Manager, we seek individuals who embody the spirit of Teamwork, Entrepreneurship and Constant Improvement, fostering an environment of collaboration and shared achievements. Your optimistic outlook and flexibility in adapting to evolving circumstances and customer preferences are key attributes we value. You take independent initiative, addressing business & customer demands with both efficiency and effectiveness.  

 

What You Need to Succeed:  

 

Knowledge   

Good understanding of KPIs/selling reports, budgeting turnover and workforce hours   

Knowledge of Health & Safety standards  

Understanding of store operation routines (delivery, stock, inventory, etc.) 

Fluent in English

Good knowledge of best practice in employee relations  

Motivation  

You enjoy growing and leading a team, and building a people-first working environment 

You are results-focused & enjoy multitasking  

You like to grow and develop yourself and others   

Behaviour  

You build a well-functioning team & embrace different points of view  

You stay up to date with the latest fashion trends, customer needs, competitor activity and make decisions about product, processes and service with the customer always top of mind 

You set relevant business goals that are ambitious and concrete, and you can adapt to changing circumstances  

Support others to grow by giving constructive feedback and encouraging their learning and development  

You are self-aware, understand that actions have consequences and are respectful and non-judgemental in your interactions 

You come up with new ideas & understand the need to be sustainable  

You prioritize efficiently and make careful, resourceful choices  

You communicate clearly & concisely, even during periods of uncertainty, actively listening to other perspectives  

You express your own opinions and are willing to accept and contribute to agreed outcomes 

 

Past Achievements  

Proven record in maximising selling 

You are successful in recruiting; managing talent and developing team members  

You have previous experience in managing employee performance  

Experience in collaborating with and leading a team of managers 

 

Zusätzliche Informationen

This is a full-time position offering 38 hours a week. Apply by sending in your CV in English.

Benefits:  

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 20% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.  

 

Inclusion & Diversity   

At ARKET, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.