Beskrivelse av bedriften

ARKET is a modern-day market with a Nordic soul, offering a mix of fashion, homeware and a café while having quality, sustainability and transparency at the core of our business. ARKET’s mission is to democratise quality through widely accessible, well-made, durable products, designed to be used and loved for a long time. Learn more about ARKET here.

Stillingsbeskrivelse

We are looking for a Store Experience Manager for our store, opening in Bergen, Norway, who is motivated and excited to join our growing brand with quality and customer experience at its core. 

As the Store Experience Manager, you will be responsible for the overall performance of an individual store, with a primary focus on delivering great customer experiences that drive sales and profitability. Your leadership will be pivotal in guiding a dedicated team to efficiently run the store operations. By prioritising both direct interactions and behind-the-scenes support, you'll cultivate an environment where every customer feels valued and every aspect of the store contributes to its success, ultimately maximising profits.

Key Responsibilities:

Offering customers a high level of service through styling advice, product knowledge and store experience Analysing selling information and taking responsibility for the store sales performance  Leading and motivating a team of managers, visual merchandisers and sales advisors to achieve excellent standards of service Leading recruitment and ensuring induction and training of new starters is carried out wellIdentifying future talents and putting together development plans to support their progression Overseeing store operations  Creating a great place to work 

 

Kvalifikasjoner

For the role of Store Experience Manager, we seek individuals who embody the spirit of Teamwork, Entrepreneurship and Constant Improvement, fostering an environment of collaboration and shared achievements. Your optimistic outlook and flexibility in adapting to evolving circumstances and customer preferences are key attributes we value. You take independent initiative, addressing business & customer demands with both efficiency and effectiveness.

What You Need to Succeed:

Knowledge    

Good understanding of KPIs/selling reports, budgeting turnover and workforce hours Knowledge of Health & Safety standardsUnderstanding of store operation routines (delivery, stock, inventory, etc.)Fluent in Norwegian and EnglishGood knowledge of best practice in employee relations

Motivation    

You enjoy growing and leading a team, and building a people-first working environmentYou are results-focused & enjoy multitaskingYou like to grow and develop yourself and others  

Behaviour     

You build a well-functioning team & embrace different points of viewYou stay up to date with the latest fashion trends, customer needs, competitor activity and make decisions about product, processes and service with the customer always top of mindYou set relevant business goals that are ambitious and concrete, and you can adapt to changing circumstancesSupport others to grow by giving constructive feedback and encouraging their learning and developmentYou are self-aware, understand that actions have consequences and are respectful and non-judgemental in your interactionsYou come up with new ideas & understand the need to be sustainableYou prioritise efficiently and make careful, resourceful choicesYou communicate clearly & concisely, even during periods of uncertainty, actively listening to other perspectivesYou express your own opinions and are willing to accept and contribute to agreed outcomes

 

Past Achievements            

Proven record in maximising sellingYou are successful in recruiting; managing talent and developing team membersYou have previous experience in managing employee performanceExperience in collaborating with and leading a team of managers

 

Ytterligere informasjon

This is a full-time position offering 37,5 hours a week starting April 2025.

Apply by sending in your CV in English as soon as possible. Due to data policies, we only accept applications through our career page.  

Global Benefits

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here. 

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries. 

Inclusion & Diversity

ARKET is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence, all diversity dimensions are taken into consideration in our recruitment process.  

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter to your application as they often contain information that easily can trigger unintentional biases.