POSITION OVERVIEW:

Our Store Leaders are vital stakeholders in our business. They are the face of the Asurion store network and drivers of our growth trajectory.

At uBreakiFix by Asurion, we are the go-to destination for tech help, offering solutions for everything from cell phones to laptops. As a Store Leader, you will be a key driver of our growth and success.

Starting Pay:

$23.63 per hour + uncapped commission + profit sharingAverage monthly incentive potential: $915, with unlimited earning potential!

As a Store Leader, you'll be responsible for:

Leading your team to achieve store goals in repair volume, sales, speed, and profit.Coaching and motivating your team to meet performance targets and deliver exceptional customer service.Ensuring a positive customer experience by solving problems and empowering your team to do the same.Maintaining store operations, including inventory management, a clean store environment, and adhering to Asurion’s values.

Key Responsibilities:

Team Leadership: Inspire, develop, and coach team members to achieve their full potential. Conduct performance reviews and provide feedback.Customer Service & Sales: Guide your team in delivering excellent service, solving problems, and offering tailored tech solutions.Problem-Solving: Lead by example to address customer issues and help your team work through challenges.Store Operations: Oversee repair quality, maintain inventory, and ensure a clean, welcoming space for customers and employees.Adaptability: Support all roles in the store, from device repair to customer service.

What You’ll Bring:

High School Diploma or equivalent (GED)1+ years of leadership experience, including coaching and training2+ years of customer service experienceProficiency in Microsoft Office, especially ExcelStrong communication, organizational, and problem-solving skillsFlexibility to work weekends, holidays, and varying shiftsMotivation to meet and exceed performance goals

Perks & Benefits:

Competitive bi-weekly payInclusive benefits (health, dental, vision)Performance-based incentivesCell phone allowanceRetirement savings planPaid time off & Employee Assistance ProgramLife insurance & Continuing education supportOpportunities for career advancement

About Asurion:
Asurion is the world’s leading tech care company, providing insurance, repair, replacement, and support for devices, appliances, and connections. With over 700 stores and 300 million customers, we are committed to delivering seamless tech solutions.

TRAVEL REQUIREMENTS:

Travels: ​Yes​

Percent of time: ​20%​

Overnight required: ​No​


PHYSICAL DEMANDS:

If one-third of the time – “seldom” or “occasionally” If one-third to two-thirds of the time or more occasionally to frequently” If more than two-thirds of the time – “constantly”]

Stationary Position -​Seldom​

Pushing/Pulling/Reaching - ​Seldom​

Climb - ​N/A​

Kneel - ​N/A​

Grab - ​N/A​

Bend - ​N/A​

Lift/carry over - ​5-10 LBS​

Vision - ​Vision acuity to operate vehicle​

Hearing - ​Receive detailed information if spoken to​


NOTE: THIS JOB DESCRIPTION IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LISTING OF ACTIVITIES, DUTIES OR RESPONSIBILITIES THAT ARE REQUIRED OF THE EMPLOYEE. DUTIES, RESPONSIBILITIES, WORKING CONDITIONS, PHYSICAL DEMANDS, AND ACTIVITIES MY CHANGE OR NEW ONES MAY BE ASSIGNED AT ANY TIME WITH OR WITHOUT NOTICE.

ASURION PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT AND PROHIBITS DISCRIMINATION AND HARASSMENT OF ANY TYPE WITHOUT REGARD TO RACE, COLOR, RELIGION, AGE, SEX, NATIONAL ORIGIN, DISABILITY STATUS, GENETICS, PROTECTED VETERAN STATUS, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE OR LOCAL LAWS.


THIS POLICY APPLIES TO ALL TERMS AND CONDITIONS OF EMPLOYMENT, INCLUDING RECRUITING, HIRING, PLACEMENT, PROMOTION, TERMINATION, LAYOFF, RECALL, TRANSFER, LEAVES OF ABSENCE, COMPENSATION AND TRAINING.