Job Summary

The Store Leader works with the Regional Director, management team, and staff to execute store operational goals of the annual operating plan.  This role makes judgments involving customers, team members, operational issues, business planning, priority setting, creating staff schedules, compliance with company policies, and all business areas.

Example Duties and Activities

Operations - 50%

Demonstrates a Lean Six Sigma approach to process improvement, integration, and post-analytics with ultimate accountability for standardized work at the site.  Reviews with team leaders significant trends and variances.  Helps to develop action plans that meet sales, production, and quality of work expectations.

Oversees the monitoring of daily operations and performance.  Works with team leaders to address and follow up with all operational concerns.  Creates a system of problem identification and elimination that is focused on a safe work environment for the achievement of operational goals and objectives.

Manages operational inventory, ensures all site-specific supplies are on hand for daily business operations, and processes/systems are in place and being maintained.

Establishes and maintains facility appearance and merchandising standards.

Ensures every customer and donor has an exceptional experience.

Oversees a strong safety program through hazard elimination, audits, enforcement of facility expectations, and effective safety training and awareness programs.  Ensures compliance with OSHA expectations.

Establishes department staffing levels required to achieve the facility’s budget.  Participates in the leadership recruitment process including pre-screening and interviewing candidates, as needed.

Drives accountability by holding leaders and their staff accountable to meet performance expectations across the site.

Staff Management and Development - 40%

Creates and maintains a positive culture of open professional communication, immediate resolution of issues, and healthy confrontation within the site.

Provides support, vision, direction, and management to the leadership team.  Responsible for orientation, training, and retraining of all new leaders on required work, processes, procedures, and expected standards of work.

Evaluates the abilities of site leadership by establishing objectives and conducting regular performance reviews.

Plans, organizes, and directs all activities of team members including recruiting staff, training and developing, maintaining accountability, motivating, monitoring productivity, communicating, and managing performance.  Also, sets clear responsibilities and expectations while working closely with staff to remove any significant work barriers.

Plans and directs employee development and succession planning.

Financial Management and Reporting - 10%

Reviews P&L and customer metrics to identify trends, opportunities, and threats.  Approves plans to grow and protect the business based on analysis.  Proactively forecasts sales trends and site needs within budgets and ensures operating income expenses are met.

Utilizes reports to identify opportunities for improvement and implement solutions within the retail site.

Tracks and reports on preliminary numbers.  Advises Regional Director on significant variances and action plans.

Drives improvement in sales and operating margins through sales growth initiatives, productivity improvements, and expense reduction initiatives.

Required Competencies

Degree and Credential Requirements - High school diploma or GED.

Operations and People Management - Provides direction and resources to the operations team to guide production activities ideally in warehousing, retail, logistics, customer service, merchandising, process planning/improving, or a related service-oriented industry.  Directs and trains supervisory and management staff to ensure the success of personnel and division objectives.  Fosters a strong team atmosphere that embraces and appreciates diversity.  Possesses effective budget accountability skills.

Communication Skills - Articulates thoughts and expresses ideas effectively using oral, written, visual, and non-verbal communication skills, as well as listening skills to comprehend customers' needs.  Delivers information in person, in writing, and in a digital world.  

Technical Knowledge - Has solid knowledge of MS Office with Internet navigation skills.  Prior G Suite application is a plus.

Results-Oriented -  Is compelled to recognize what results are important and what steps need to be taken to achieve set goals or targets.  

Critical Thinking - Uses both rationale and reasoning to examine data, processes, and strategies in identifying trends and inconsistencies to create alternative solutions, conclusions, or approaches to problems.

Continuous Learning - Takes hands-on initiative in stimulating and enhancing personal knowledge, skills, and abilities. Remains open and willing to receive cross-training and apply feedback to continually improve.

Adaptability - Adjusts priorities quickly in response to frequently changing circumstances while maintaining a positive attitude. Continually assesses tasks and responds to those requiring extra attention. Foresees and seeks to avoid crisis management.

Autonomy - Takes initiative without waiting to be directed, does what is asked, and works until the job is completed. Takes ownership of mistakes and learns from them rather than makes excuses.

Ethical - Adheres to procedures and protocol, including maintaining confidentiality in passwords, logging on and off procedures, and adherence to Goodwill’s values.

Safety Awareness - Recognizes the risks in activities, applies the right measures to control and manage those risks, and ensures all safety protocols are followed.

Other Requirements

Reasonable accommodations may be made to enable people with disabilities to perform essential job functions.

Hard to Very Hard Physical Work - Is able to spend time in excess of 8 hours sitting, standing, walking, stooping, kneeling, and crouching. Uses hands to grasp, carry, feel, or touch products and machinery.  Has the ability to move and lift 10-50 pounds. Can manage frequent exposure to moderate noise and temperature variations.  Is able to view a computer screen regularly.

Benefits: Full-time employees may participate in a comprehensive benefits program that includes:

Continuing education and leadership development as well as tuition reimbursement

Comprehensive health plan

Generous paid time off (PTO) and paid holidays

Sabbatical and parental leaves

Life, dental and vision insurance

Short- and long-term disability plans

Nationally recognized preventive health and wellness program

Section 125 pretax health spending account, dependent care spending account, and premiums

Discount programs including 20% discount off Goodwill retail stores immediately upon hire

Retirement planning options with generous company % match

Daily pay options available

Company Overview 

Since 1930, Goodwill of Central & Southern Indiana has helped Hoosiers become more economically self-sufficient through employment, education, job training, and health services. Today, we are one of the largest Goodwills in North America, providing services to thousands of individuals and families each year.  We find that we are at our best when we work together, as One Goodwill, across the organization, delivering vital services and resources, and empowering Hoosiers to increase their independence and reach their full potential. We will continue to change lives daily through the development and execution of initiatives that enrich the lives of those we serve through education, health, and employment. Everything we accomplish will be through the lens of equity as we work towards equitable outcomes for those who are facing systemic barriers that lock them in the vicious generational cycle of poverty.

Mission and Values: click here

Goodwill of Central and Southern Indiana is an EEO Employer/Vet/Disabled Retail1