Company Overview

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need.

Position Summary

Responsible for every aspect of the store operation, which includes: selecting, coaching and developing store teammates as well as merchandising, advertising and promotion of products and services.

ResponsibilitiesCustomer serviceDrive store sales & promotionsBuild Customer Satisfaction & LoyaltyCreating Results for Teammates, Customers and the CompanyUnderstand alternative tire sourcing and competitorsPayroll, budgets and store goalsResponsible for record keeping and relevant financial informationManage, schedule and assign staff according to their skill levelAttend paid training to stay up-to-date with new developments in the automotive service industryFollow up with customers to obtain feedback and ensure they are satisfied with receivedOther duties as assignedHigh School Diploma or equivalentDemonstrated success in retail sales managementProblem solving as it relates to customer complaintsAptitude to manage inventory, order scheduling, and ongoing merchandising displaysMust be able to assist customers for personal sales as well as complaints to ensure customer retention and loyaltyTeammate and customer communication skillsNegotiation and conflict resolution skillsMust have a valid automobile driver's license at all times and be able to drive customer and company vehiclesMust have completed all current and required Firestone Complete Auto Care education courses & modules required for this positionPreferred Qualifications High school degree or equivalent is required2 year college degree or equivalentOur Crew Knows Benefits

Health benefits that start on day one of employment, for all of our full-time teammates:

Paid vacation and holidaysOn-the-job training and company-funded ASE certificationsTuition reimbursement program401(k) matchVision and Dental CoverageOn demand pay (daily pay) program availableOur Values Give Back To YouProfessional Development: No matter where you’re at in your career, we’ve got the resources to help you level up.Community & Involvement: We pride ourselves on working with our local communities and giving back where we can.Integrity & Teamwork: Part of what makes our teams different is our family-like mentality and drive to do things right, always.

Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.

What we offer

At Bridgestone, what really matter is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality”, for that, we offer you more than just a competitive payment; we will provide you:

A supportive and engaging onboarding experience to ensure a smooth transition into our team. The opportunity to develop and grow, through training and regular mentorship. Corporate Social Responsibility activities. A truly global, dynamic and challenging work environment. Agility and work/life effectiveness and your long-term well-being. A diverse and inclusive team.