Brand: Value Pawn & Jewelry
The Store Manager provides leadership, coaching and operational direction to teams to maximize revenue and effectively control expenses to achieve business and financial targets for a store business unit. The SM completes all required development/training assignments and is responsible for the development and training of their store team. The SM demonstrates exceptional customer service and oversees and engages in sales and lending activities and is responsible for day-to-day operations and delegation of duties. The SM helps to maintain a positive work environment and culture by building relationships with Team Members.
Key responsibilities
Ensures superior customer service standards
Ensures proficient execution of the sales and lending processes are to standard for self and team
Maximizes revenue growth, operating margin, and controls expenses to ensure the assigned location meets or exceeds all financial objectives
Effective budget management inclusive of P & L for assigned location
Inventory Control
Ensures personal and team adheres to Company Policies, procedures, and compliance including all regulations regarding firearms
Oversees all aspects of labor, staffing, onboarding, training, and retention
Ensures cultural alignment with Company Core Values and Guiding Principles
Critical Tasks
Drives revenues and controls cost to deliver budgeted operating margins
Ensures personal and team compliance and executions of all Company Programs, policies, procedures, initiatives, and safety/security measures
Completes and oversees accurate and proficient sales and loans transactions
Analyzes reports on key business metrics and provides recommendations and necessary actions
Follows procedures for securing Company and customer assets and ensures they are followed by team
Ensures personal and team standards for superior customer service
Assists with Talent & Succession planning, and ensure staffing and retention efforts, and performance and development plans are in place for team
Ensures all Team Member onboarding and training are completed per Company Guidelines, including personal training requirements
Ensures engagement and turnover are in line with Company expectations
Provides direction, coaching, development and performance feedback to Team Members and partners with leadership and HR as necessary
Helps Team Members understand how their daily goals align with Company strategic goals
Facilitates new program roll outs and change management
Performs daily management responsibilities (loan walks, store merchandising, ticketing standards, and backroom organization, opening/closing drawers and store, etc.)
Create store schedule to ensure appropriate coverage and labor efficiencies
Conducts or participates in investigations as required
Ensures personal and team compliance with the Company’s Code of Conduct and maintains respectful and safe working environment
Ensures personal and team participation in Company Diversity and Inclusion programs and initiatives
Adheres to all local, state, and federal laws and regulations
Drives using personal vehicle as needed (bank transactions, offsite training, transfers, etc.)
All other duties as assigned
Experience
1+ years of management or supervisory experience.
Prior experience in the pawn industry is a plus and may justify considering candidates with less experience than the minimum requirements
High School Diploma or GED required
Must possess and maintain a valid driver’s license and car insurance in current state of residence
Must obtain Pawnbroker licensing in states where required
Successful completion of prerequisite Career Path Programs, preferably before assuming this role
As required by location assignment, ability to be assigned as a Responsible Person by the ATF
Meet minimum age requirement of 18
Competencies – Job Specific Knowledge, Skills, and Abilities
Strong analytical, numerical, and problem-solving abilities, comprehensive understanding of the pawn business and business financials, including P&L
Strong planning, organizational, and time management skills
Strong interpersonal, written, and verbal communication skills
Ability to counsel, coach, develop, motivate, and provide directions and plans to achieve objectives
Ability to uncover root causes and determine solutions
Strong knowledge of retail merchandising practices
Attention to detail and accuracy
Ability to effectively delegate responsibilities and follow up
Ability to identify and select talent using interviewing and recruiting best practices Computer skills
Physical Demands and Work Conditions (for anyone working in stores)
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is required to stand; use hands and fingers when manual dexterity is required to handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The noise level in the work environment is usually moderate. The Team Member is frequently required to walk, stoop, kneel, or crouch. The Team Member is occasionally required to climb or balance. The Team Member must regularly lift and/or move up to 25 pounds. It is required to use carts and other available equipment to assist with lifting when using the “Buddy Lifting System” is not possible. Specific vision abilities required by this job include close vision and the ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.