Major Responsibilities

1. Business Development and Management

Develop strategy of the house based on market trends, company strategy and retail objectives, and ensure that team fully understands the strategy and implement it. Work closely with Store management team to achieve sales target and ensure the sustainable development of business. Implement a proper buying strategy based on the specificity of Store (local market demand, inventory and sales objectives).

2.  Operation & Business Process

Ensure all operational and compliance procedures are fully understood and followed. Ensure that Store has proper visibility, decoration and are presentable at all times upon company standard of daily operation. Streamline operations, optimize costs to enhance retail efficiency and effectiveness. Conduct regular analysis of sales and inventory to make suggestions on reorders or movement of stock, review stock level to support sales development and achieve a healthy sell out ratio. Observe and discuss with your management team for any necessity to take action on shop maintenance. Property management, 3rd parties management

3. Organization and People Development

Provide the direction and guidance and regular & transparent feedbacks to management team to develop a strong team who can deliver the desired results through regular meetings and floor observation. Workforce planning. Foster Hermes culture and DNA. Work together with HRBP to develop and optimize the structure. Recruit, cultivate and empower talents in the team, and develop hi-potentials to next level Coach new Managers and enhance the exchanges among different stores. Ensure that staff is properly trained in areas of selling skills, customer relations, product knowledge & brand culture, operation and service.

4. Customer Service

Reinforce the customer experience core values and standards and guide the team to enhance the service level to excellence. Support store to handle all client complaints and questions quickly and effectively. Ensure the excellent customer experience for all customers and visitors

5. Event 

Work closely with Communication team to ensure that brand objectives are clearly understood and implement communication activities and events smoothly Be at all times a proper “ambassador” for Hermès with all visitors of the house, and to ensure that each member of Store also acts as an “ambassador” of the brand Requirements & Capabilities                                                                                            

1. Core competencies

Culture-fit Strong leadership, people-oriented Strategic thinking and strong logic Good communication skills, incl. fluent English, French is a plus Mature, resilient and able to work under pressure, strong ownership, hands-on Excellent problem solving, interpersonal communication  8 years above of relevant retail management experience with strong track records Strong passion with the brand and retail

2. Educational Requirements

Bachelor degree or above