General mission
The Store Manager drives the overall business of the store including:

Managing the store in the Hermès way and being an active Ambassador of Hermès towards clients in Copenhagen and throughout Denmark Determining the local product offer based on thorough understanding of the local market and Hermès universes and ambitions Ensuring the best possible working atmosphere to procure a motivating work environment and develop people Being a coach to the management team developing their skills and supporting them in all aspects related to people management Being responsible for reaching store objectives in terms of budget and service

Context
The Store Manager manages two Assistant Store Managers, an Operations Manager, a Manager in Training and a Visual Merchandiser, who between them manage the front- and back-of-house teams. He/she reports to the Store & Area Manager Nordics.

Main activities

1. Drive Business Performance

Plan the development of sales in your store and control expenses Together with the Operations Manager follow-up store performance (sales, stock level, shrink rate), prepare reports and suggest & implement action plans

 

2. Team Management

Manage and develop 4 managerial direct reports for them to grow to their maximum potential Conduct recruitments with the support of the HR team Ensure induction of newcomers including training and development, ensure sales team have an extensive knowledge of Hermès culture and products Set objectives and assess performance on a regular basis and through annual evaluations Support & observe teams on the floor and provide ongoing feedback  Through and with the management team, animate store team by sharing key information, running engaging morning briefings etc Create a sense of team spirit, discipline and mutual respect, as well as dedication and loyalty to the company Motivate team, recognizing individual and team efforts and ensuring team self-development Address concerns of individuals in a professional and well-balanced way and handle disciplinary matters with the support of the HR Director

 

3. Client Service

Be an ambassador of Hermès: demonstrate exemplarity and excellence in all client interactions Through frequent presence on the floor, ensure the highest standard of client experience for all clients  Handle client complaints and be a strong support to the team in case of conflicts Ensure resources are allocated in coherence with clients flows Drive sales performance, encouraging teams to develop storytelling, cross-selling and clientelling activities Together with the management team, identify client development opportunities for the store Ensure that floor is operated in consistence with company’s standards Ensure the excellence of aftersales service Ensure the excellence of Visual Merchandising through management of in-store VM

4. Manage Store Buyings 

With the support of the Retail Merchandising Team, implement a proper buying strategy, based on the specificities of your store and market Actively participate in the buying sessions in Paris Monitor stock on a regular basis (reorders and transfers) in cooperation

 

5. Operations Management

Ensure back office is efficiently operated and follow up administrative process with the support of the Operations Manager  Ensure that all company’s procedures and systems are clearly understood and followed  Ensure proper maintenance in line with the agreed budget

 

6. Communication and Public Relations

Represent Hermès to existing and potential clients Be an active member of the local community to grow your network to relevant personalities, business associations and foundations Participate to local events within and outside the store Be fully aware of the communication plan (print & social media, press, events) and ensure that the sales team is properly informed and making use of all relevant activity Work in close cooperation with the Communication team to suggest, implement and drive any activity in relations with your store

 

What we are looking for

At least 15 years of Retail and people management – including management of managers Passion for customer service & a real people person An entrepreneurial business driver, able to organize, structure and prioritize Communication: ability to adapt, synthesize, transmit  Interpersonal skills and emotional intelligence: good listener, strong relationship builder and influencer Ideally a strong local network & someone who enjoys having a representative role Team spirit, focus on quality, spirit of curiosity and care for results Fluent in Danish and English. French is a plus but not a must

 

What you will find

A Flagship store in dynamic region with a great team and great team spirit The pleasure of working in a very successful and value driven family business with an international scope A dynamic, demanding and fun environment The opportunity to build your bespoke career path