Williams-Sonoma Australia Pty Ltd. is a multi-channel specialty retailer of high quality products for the home.

In 1956, our founder, Chuck Williams, turned a passion for cooking and eating with friends into a small business with a big idea. He opened a store in Sonoma, California, to sell the French cookware that intrigued him while visiting Europe but that could not be found in America. Chuck's business, which set a standard for customer service, took off and helped fuel a revolution in American cooking and entertaining that continues today. In the decades that followed, the quality of our products, our ability to identify new opportunities in the market and our people-first approach to business have facilitated our expansion beyond the kitchen into nearly every area of the home. Additionally, by embracing new technologies and customer-engagement strategies as they emerge, we are able to continually refine our best-in-class approach to multi-channel retailing.

Today, Williams-Sonoma, Inc. is one of the United States' largest e-commerce retailers with some of the best known and most beloved brands in home furnishings. Established in Australia in 2013, Williams-Sonoma Australia Pty Ltd. currently operates 20 retail locations and 4 e-commerce websites, and employs more than 350 people across corporate and retail operations. 

Discover all you need for home from our four iconic brands: Pottery Barn Australia for timeless, exclusively designed furniture, decor and gifts; Pottery Barn Kids Australia for stylish, high-quality furniture and accessories for babies and kids; west elm Australia for modern home furnishings that are authentic, approachable, affordable and sustainably produced; and Williams Sonoma Australia for the finest cookware, food and entertaining essentials.

Our Pottery Barn store in Chadstone, Melbourne, is seeking a s seeking a results-driven, customer-focused, and dynamic Store Manager to deliver exceptional customer service, lead a brilliant team, and inspire outstanding performance. This is a permanent, full-time position (76 hours per fortnight) on a rotating 4-week roster. Availability to work full weekends as part of the roster rotation is also required.

As a Store Manager, you will:

Build and develop a strong team, fostering a high-performance work environment within our People-First culture. Recruit, interview, and select qualified candidates to build a talent pipeline. Coach, train, and motivate your team through ongoing programs in sales, customer service, and product knowledge development. Develop and empower your management team to take on increased levels of responsibility. Ensure the store meets or exceeds sales, contest, and payroll goals. Ensure your team provides an exceptional customer experience. Maintain and uphold store standards—visuals, cleanliness, signage, safety, etc. Manage store operating procedures—inventory levels, cash control, minimizing losses, etc. Maintain a safe work environment and ensure ongoing safety training and awareness. Create and ensure a positive environment where all associates are treated fairly and with dignity, in accordance with our People-First Philosophy.

We think you will be successful in this role if you:

Have experience in retail management, ideally in homewares and/or specialty retail. Are passionate about “owning your business” and being empowered to make decisions that best support the needs of the business. Are a results-oriented, influential leader who loves to coach, mentor, motivate, inspire, and help grow your team to meet and exceed goals. Thrive in an entrepreneurial environment and consistently look for ways to think outside the box. Are passionate about customer service and enhancing our customers’ lives at home and are not afraid to go above and beyond to exceed a customer's expectations to close a sale. Are an agile leader who can think on your feet—comfortable with flexing your schedule and prioritising to ensure business goals are achieved. Possess critical thinking skills to creatively identify challenges, think through complex issues, and develop action plans in a timely manner. Have excellent communication, organisational, and leadership skills. Have a proven ability to manage a team to exceed sales goals while meeting payroll targets. Have a knack for identifying top talent, creating strong teams, and training, developing, and retaining great people.

Physical Requirements:

Ability to be mobile in the store and back-of-house areas, including standing for long periods. Ability to climb ladders and use other equipment in line with safety standards. Ability to lift and mobilise medium to large items, up to 30 kg, while utilising appropriate equipment and safety techniques.

You will love working here because:

We’re a successful, global, fast-growing, data-driven company with an entrepreneurial vibe. We offer competitive salaries and a generous discount on all Williams Sonoma Inc. brands. We love to promote internally and offer many development opportunities through training, coaching, and cross-brand and cross-function career moves. We’re passionate about where we’ve come from, but we’re pushing forward, redefining retail for the next generation. We live and breathe client experience. We have a smart, experienced leadership team that is open to fresh ideas. We believe in autonomy and reward you for taking initiative. We get to be creative daily, and we have fun!

If you are passionate about leading dynamic teams and delivering world-class service, apply today!

Only candidates with the necessary work rights in Australia will be considered.