About The RoleThe Store Operations Associate on the Outbound fulfillment team works directly with TRR retail stores to ensure all transfer requests of high-value merchandise is fulfilled by the warehouse. If you are a detail-oriented team player with a passion for sustainable fashion, this could be the perfect fit!

What You Get To Do Every Day

Perform all fulfillment duties including picking, tagging, and shipping transfers for each of our retail locations while maintaining service level agreements (SLA) 

Pick inventory for shipment with a 100% accuracy rate

Tag each item across all product categories following specific TRR retail guidelines

Conduct quality inspections while handling and preparing inventory for retail locations

Handle reverse logistics of inventory for putaway to warehouse standards

Process all parcel shipments with the designated carrier

Execute general warehousing practices including safety, organization, and housekeeping

What You Bring To The Role

Minimum Requirements:

6+ months of experience working in a warehouse production environment

Ability to relay verbal and written information concisely and effectively

Outstanding time management, planning, and coordinating skills

Proven ability to excel in a high-volume, repetitive, quota-driven environment

Self-motivation and a drive to achieve results

Exceptional attention to detail and organization skills

Adaptability and openness to change

Receptiveness to feedback to improve performance

Ability to work Monday- Friday and overtime as needed

Ability to regularly lift and move up to 25 pounds 

Ability to stand for up to 10 hours at a time

Preferred Requirements:

Experience working in retail back of house environment 

Ability to read and write in English 

Proficiency with Mac OS and Google Suite, and scanner technology

Compensation, Benefits, + Perks

Hourly base pay + incentive pay based on performance/ quota targets achieved

$50 in monthly food credits to apply to snacks and meals that are available for purchase on site

Employee Stock Purchase Plan

401K with Company Match

Medical, Dental & Vision Insurance

Paid parental leave

18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) & 10 Paid Holidays

State of the art, climate-controlled warehouse facility

The expected hourly rate for this role is 16-17.25. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our twelve shoppable stores, customers can sell, meet with our experts and receive free valuations.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.