Store Support Technician
Barnes&Noble
Barnes & Noble is the world’s largest retail bookseller and the leading retailer of content, digital media and educational products. We operate over 600 Barnes & Noble bookstores in 50 states and one of the web’s premier e-commerce sites, bn.com. Our Nook Digital business offers a lineup of popular NOOK® tablets and eReaders and an expansive collection of digital reading content through the NOOK® store.
We’re proud to be an industry leader, consistently recognized for excellence in quality and customer service in our stores and online at bn.com.
The Support Services team is part of the larger information technology umbrella. This team is a central hub for the stores. They deal with everything and will collaborate with a variety of teams including WAN, Security, Service Center, NT, etc. As you partner cross-functionally with other teams, you will learn how different business units and teams' function. Your role in supporting store functionality is essential to our business, as you will help provide the means for booksellers to get books into the customer’s hands. What you do can impact the organization in a very meaningful way. This team must do the troubleshooting to figure out exactly what the issue is, to either resolve the issue or escalate/route it to the correct department.
Being a part of the support services team, you would be supporting stores, to ensure that their equipment is always 100% functional. If there are issues with any of the equipment, whether it be the server, register, pin pad, POS system, info terminal, manager terminal. You will troubleshoot, efficiently diagnose, and resolve technical issues for the stores. The Support Technician provides first-level support for all calls and tickets coming into the Barnes & Noble Store Systems Help Desk. This position is heavy phone support, you will remote into stores’ equipment and ensure that the issue is resolved in a timely manner.
Learning opportunities within this team are vast. We provide you with the tools and training by grooming you to be well-rounded, creating an opportunity to help kickstart your career with an amazing organization. Joining as a Store Support Tech can be a gateway to future opportunities, which can potentially lead to becoming a senior tech or an analyst and/or provide exposure to move into different areas within the organization.
To be successful in this role, you will be a team player, work hard and show potential. You will possess excellent analytical and problem-solving skills with a strong focus on customer service.
In addition to joining a great company and the Support Services team, you will have access to an excellent benefits package, including immediate access to a generous employee discount.
An employee in this position can expect an hourly rate starting at $25.00.
We’re proud to be an industry leader, consistently recognized for excellence in quality and customer service in our stores and online at bn.com.
The Support Services team is part of the larger information technology umbrella. This team is a central hub for the stores. They deal with everything and will collaborate with a variety of teams including WAN, Security, Service Center, NT, etc. As you partner cross-functionally with other teams, you will learn how different business units and teams' function. Your role in supporting store functionality is essential to our business, as you will help provide the means for booksellers to get books into the customer’s hands. What you do can impact the organization in a very meaningful way. This team must do the troubleshooting to figure out exactly what the issue is, to either resolve the issue or escalate/route it to the correct department.
Being a part of the support services team, you would be supporting stores, to ensure that their equipment is always 100% functional. If there are issues with any of the equipment, whether it be the server, register, pin pad, POS system, info terminal, manager terminal. You will troubleshoot, efficiently diagnose, and resolve technical issues for the stores. The Support Technician provides first-level support for all calls and tickets coming into the Barnes & Noble Store Systems Help Desk. This position is heavy phone support, you will remote into stores’ equipment and ensure that the issue is resolved in a timely manner.
Learning opportunities within this team are vast. We provide you with the tools and training by grooming you to be well-rounded, creating an opportunity to help kickstart your career with an amazing organization. Joining as a Store Support Tech can be a gateway to future opportunities, which can potentially lead to becoming a senior tech or an analyst and/or provide exposure to move into different areas within the organization.
To be successful in this role, you will be a team player, work hard and show potential. You will possess excellent analytical and problem-solving skills with a strong focus on customer service.
In addition to joining a great company and the Support Services team, you will have access to an excellent benefits package, including immediate access to a generous employee discount.
An employee in this position can expect an hourly rate starting at $25.00.
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