**Overview** Job Summary: Provide help desk phone support for pharmacy and point of sale systems, in-store PC’s, handheld units, networking, and phones. Document and review all call details on a corporate tracking system. **This is not a remote opportunity.** **Responsibilities** Job Duties: + Interact promptly and courteously with stores to provide resolutions to inquiries as well as handle and resolve complaints in a professional manner. This interaction will be through a variety of means including but not limited to telephone, e-mail, fax, store mail, US mail, or in person. + Attempt to minimize the length of each call, while still providing excellent service. + Interface with other departments as needed for problem resolution. + Interface with various hardware and software vendors for problem resolution. + Provide timely follow up on each call until the issue is resolved. + Document and review call and resolution details on a corporate tracking system. + Assist in the maintenance of various master files as needed. + Complete depot tracking forms when hardware is supplied to stores or other departments. + Must adhere to Help Desk Policies and Procedures. + Responsible for completing all mandatory and regulatory training programs + Perform other duties as assigned **Qualifications** Education: + Minimum: Associates Degree in Computer Science or related fieldExperience: + Preferred: 1 or more years experience in Pharmacy operations and/or POS Special Conditions of Employment + Drug test + Initial and continuous exclusion and sanction/disciplinary monitoring + Any and all additional eligibility requirements based on the specific position **Compensation:** $16.00 - 17.00 an hour The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education. KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements. Connect With Us! (https://kphcareers-kphhealthcareservices.icims.com/jobs/13324/store-systems-help-desk-specialist/job?mode=apply&apply=yes&in\_iframe=1&hashed=-336031866) **Job Locations** _US-NY-Gouverneur_ **Posted Date** _3 months ago_ _(10/18/2024 3:50 PM)_ **_Requisition ID_** _2024-13324_ **_\# of Openings_** _1_ **_Category_** _Information Technology_ **_Location : Location_** _US-NY-Gouverneur_