Work at Home - Florida, USA (Zone 5) (WFL5), United States of America
1 day ago
STRAT Customer Specialist

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

This customer driven role works directly with contract administration and account managers in supporting account activity.

Key Responsibilities:

Act as the primary point of contact and manage day-to-day contract activities for several multi-million-dollar large accounts for McKesson Medical-Surgical.Partner closely with account managers, customers, Group Purchasing Organizations, Contract Administration, and project management team to support assigned accounts.Proactively monitor, validate, and communicate changes to the account manager and customers daily.Obtain supporting contract documentation from suppliers through constant correspondence and assist suppliers in resolving eligibility issues.Monitor regular analysis of process workflow and account activity.

To be successful, you'll need to:

Be a strong member of an outstanding team providing a single point of contact for the GPO Sales Team, while managing contract issues and communication for Strategic AccountsDrive process to ensure that 100% of all Strategic Account ship to locations are added to the primary GPO roster with correct parent/system within 90 days of creation (detailed documentation of delays)Collaborate with GPO and supplier partners to drive consistent eligibility across bill to and ship to accounts Various other tasks and/or projects, as assigned by the leadership team

Minimum Requirements
Requires 0-2 years of relevant experience.
 

Critical Skills

1+ years’ experience in account management, administrative sales support and/or customer serviceAdvanced proficiency with MS Office (Excel- pivots, VLOOKUPS) and ability to analyze large datasetsExcellent verbal and written communication skills requiredPrioritization skills in balancing the needs of internal/external customers while staying organized

Additional Skills

Energetic self-starter with a passion for customer serviceThe ability to interact professionally with vendors, customers, and co-workersThe ability to focus on the customer's needs & manage multiple prioritiesAttention to detail, organizational and problem resolution skillsGroup Purchasing Organization and/or contract knowledge preferredSalesforce experience preferred

Education

HS Diploma required.Bachelor's degree preferred or equivalent experience. 

Physical Requirements
General Office Demands

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$54,800 - $91,300

McKesson is an Equal Opportunity Employer

 

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

 

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