About HUB

Join our Stevie Award Winning Team at HUB International!

When you join the team at HUB International, you become part of the largest privately owned global insurance broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. Becoming a part of HUB means that you thrive in an entrepreneurial and fast paced team environment supported by over 14,000 professionals in 500 offices across North America.

We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture.

We currently have an opportunity for a Strategic Account Executive.

Overview:  

The Strategic Account Executive leads the overall service, recommendations, and implementation of a book of insurance business. The job requires a high degree of independent discretion, autonomy, and decision-making based on industry knowledge and experience to provide professional guidance, expertise, and service to clients, professional and collaborative relationships with carrier representatives, underwriters, business partners, and HUB colleagues. The primary objective is rate of account retention that meets or exceeds expectations. Responsible for business development and sales with new and existing clients and referral sources.  

  

Responsibilities:  

Manages a book of business of key and high revenue-producing accounts. 

Providing professional insurance guidance, expertise, and service to clients 

Developing and maintaining professional and collaborative relationships with carrier representatives, underwriters, business partners, and HUB colleagues 

Performing accurate and thorough reviews of client coverage, exposure and price, and communicating recommendations to customers in a timely manner - Developing new business from existing accounts and assigned leads as well as helping the department meet production goals 

Provides regional “concierge” level assistance on the servicing and management of the largest accounts throughout the Hub New England region.  

Develops new business from existing accounts and assigned leads and contributes to meeting departmental production goals. Identifies opportunities for cross-sell and up-sell of other HUB products and services where appropriate.  

Utilizing industry experience and in-depth knowledge of insurance markets, policy provisions, claim processes, business environment, and risk mitigation, applies independent and discretionary judgment to make decisions independent of manager approval on books of insurance business for which the incumbent is responsible. These include non-routine coverage issues and questions, denial of claims, renewal strategies for key accounts, and interpretation of non-routine provisions of insurance contracts. 

Acquires understanding of clients’ business and insurance objectives and critically analyzes and compares insurance plans to determine suitability.  

Leads resolution of escalated complex service issues between clients and insurance carriers that require policy interpretation and experience-based judgment to resolve.  

Supports, mentors, and trains Account Managers and Account Representatives, as necessary.  

Seeks continued knowledge and stays abreast of changes in the insurance industry and other external conditions that may impact their clients. Makes appropriate recommendations to clients in response to those changes.  

Leads all aspects of client service, marketing, and renewal of book of business. Uses judgment and creativity based on industry experience to produce favorable results and solutions to address clients’ insurance needs. 

Responsible for overall retention of accounts in assigned book of business. 

Appropriately documents conversations with clients and carrier representatives and updates all HUB computer systems and automated agency management systems when necessary. Ensures the accuracy of data in those systems. 

Possesses mastery of the various HUB and industry resources and tools that are available and utilizes same to best serve clients. 

Travels on company business as required. 

Prepares reports for management as required. 

Attends industry related continuing education training and courses.  

Other responsibilities as assigned by Manager. 

  

Qualifications:  

7 years of experience and demonstrated proficiency in an insurance Account Management role in required lines is preferred. Brokerage experience is preferred. 

Active Producer License in required lines and states. 

Excellent oral and written communications skills. 

Leadership experience and independent responsibility for client retention preferred. 

Ability to lead in a remote team environment. 

Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systems. 

Ability to travel on business when required. 

 

Experience with Microsoft Office products. 

 

Excellent organizational, interpersonal, communication skills and ability to work in a team environment. 

Department Account Management & Service

Required Experience: 7-10 years of relevant experience

Required Travel: Up to 75%

Required Education: High school or equivalent

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

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