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Strategic Account Manager, Pharmacy has the responsibility to understand customer needs and business challenges and to formulate solutions that integrate a combination of service offerings; This individual will work to increase penetration into existing customer accounts and identify potential opportunities for all Knipper Health Business Units to provide additional solutions to client needs. Establish and maintain client relationships to ensure continuous growth. Responsible for delivery of creative client solutions; ensuring quality execution and the overall health of client relationships.
Exciting Hybrid Opportunity based out of our Louisville, Kentucky or Lakeland, Florida location.
Responsibilities Directly responsible for establishing strong, long-term working relationships with client contact(s) to ensure high level of client satisfaction is managed on an on-going basis. Ensures effective and timely internal and external communication within the account.Develop & design solutions for customer projects based on requirements & industry standards.Supervise business books and ensure perpetual client service and revenue growth. Establish a deep familiarity with each clients’ strategic priorities, expectations, and challenges.Develop and deliver presentations to existing customers to expand current business based on observations and customer objectives.Partner cross-functionally to facilitate continuous improvement and/or to identify new services.Establish regular touch-points with clients to monitor client engagement.Oversee client satisfaction process and take corrective action when weaknesses are identified.Provide recommendations to continuously leverage technology for increased client valueAs the escalation point of contact, document issues and work cross-functionally to achieve timely resolution of issues that impact client deliverables related to customer service and/or customer satisfaction.Responsible for maintaining, updating, understanding all client to company interactions.Monitor performance of all assigned accounts and facilitate timely intervention when appropriate.Safeguard against revenue leakage while seeking and maximizing growth opportunitiesMonitor and provide updates on items impacting program financial healthEnsure standards of financial control are maintained. Responsible to assure timely and accurate estimates, SOWs, invoicing, and reconciliation reporting are provided to the client.Keep abreast of the status of client’s programs. Includes high-level variance tracking of schedule and budget and understanding of allocated resources.Responsible for the development of QBR slides for assigned accounts.Ensure cross-functional teams are kept up to date daily on all changes/updates that affect the client.The above duties are meant to be representative of the position and not all-inclusive.
QualificationsMINIMUM JOB REQUIREMENTS:
Education/Training: Bachelor’s degree (BA/BS) or equivalent experience required.
Business Experience: 5 years + management experience with related industry experience. Proven history of sales/revenue generation. Pharmaceutical life cycle experience strongly preferred.
KNOWLEDGE, SKILLS & ABILITIES:
Strong passion for problem solving and customer service.Strong management and organizational skillsDemonstrated track record in achieving results.Behavior consistent with CHART valuesKeen ability to develop solutions to satisfy both the customers and company’s needs.Strong strategic and analytical abilitiesApproaches challenges with a “can do” attitude.Is a champion for the customerGains satisfaction from fixing problems and delighting customers.A creative thinker that considers problems and opportunities from multiple anglesStrong written and verbal communication skillsStrong attention to detailAbility to travel to client locations (ground and air transportation). 30% regional travel to clients/prospective clients. Overnight, air travel approximately three times/monthAbility to travel to and attend work industry sponsored trade shows both regional & national.Advanced computer skills; Word, Excel, Power-Point and Visio
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knipper Health is an equal opportunity employer
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