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This position is responsible for the execution of complex strategic relationship management on a key pharmaceutical client in the APAC region. The role consists of 50% on Business Travel strategic client Management and 50% on Meetings and Event programme management.

What You’ll do on a Typical Day

Client Account Management:

Responsible for client retention, contract management, revenue growth, profitability, expansion and overall account performance on both Business Travel part and Meetings Management part.

Oversee the strategic direction of the client’s Travel and M&E program including providing thought leadership into the strategic plan, program goals and quarterly business reviews

Partner with Travel and meetings operational teams, Travel, Card and other partners to deliver a comprehensive global relationship plan for the client.

Act as the main point of strategic leadership/relationship for the client contact coordinating the overall components of the travel and meetings business and driving strategic development of the programme

Develop the client growth strategy inclusive of consulting engagements, up sell/cross-sell of additional event engagements or program expansion strategies

Manage profitability of client portfolio (revenue, margin and receivables)

Operate in a team-oriented environment with a strong sense of responsibility toward team members and engagement objectives

Ensure deliverables and high quality and meet client needs

Support sales as a subject matter expert on strategic meetings management

Reviews and updates the financial forecast with the financial data as required.

Reviews and approves monthly client financial settlement summaries and other billing documents.

Monitors team in order to achieve the highest profitability on assigned accounts by tracking labor, invoicing on a timely basis, updating reporting systems, collecting commissions, and understanding profit points within their programs.

When assisting with proposals, ensures cost sheet accuracy before initial presentation.

Strategize, analyze, forecast, implement and manage financial and operational measures to track results and ensure operational profitability.

Holds self and others accountable for business results.

Relationship Management:

Provides Travel and meeting industry and product subject matter expertise from the pre-proposal stage to proposal qualification/development/delivery.

Assists in growth opportunities within existing accounts in order to recommend and communicate additional sales opportunities to Account Managers and Business Development Executives.

Reviews, analyses and takes appropriate action based on information received from surveys and departmental personnel.

Maintains active and past operated travel program history and review the history with Account Managers, and Business Development to identify meeting trends and new travel opportunities for clients.

Participates in client meetings, presentations and quarterly/annual business reviews to explain operational processes, review contractual statistics and workload, and resolve challenges.

Resolves customer inquiries which have been escalated, and coaches direct reports to research and resolve customer inquiries.

Communicates customer inquiries to Director which have the potential to escalate.

Participates in management meetings to ensure standardization of processes across SMM and to discuss solutions and service levels.

Resolves problems and removes obstacles through interaction with other functional departments.

Escalates obstacles while presenting solutions to Director.

Acts as an extension of the sales team and as an Amex GBT Travel and  Meetings & Events representative during site inspections, program operations, and client meetings.

Develops strategic partnerships with multiple contacts within client and supplier organizations.

Maintains proactive, positive, open line of communication with client to ensure understanding of expectations and client satisfaction.

Manages special projects as assigned by the Director.

Provide back-up support for Director

May require travel to destinations worldwide, in support of client site inspections, client management activities and/or program operations

Perform other duties as assigned

What We’re looking for

Bachelor's degree. MBA a plus

5-10 years of business experience

Minimum of 5 years client management experience

2 years Corporate Meetings Management industry experience is preferred

Proven Leadership of event or meeting management teams or equivalent

Experience with a strategic meetings management technology preferred

Program management system and meetings industry technology experience preferred

Prior experience in effectively handle multiple projects/demands.

Strong knowledge business financials, contracts and service levels

Demonstrated ability to think conceptually, using strong analytical skills

Excellent interpersonal and communications skills and experience at managing client expectations

Demonstrated superior organizational abilities

Ability to lead, influence and motivate others - indirect reports, internal and external

Outstanding project management skills

Outstanding presentation skills

Outstanding negotiating skills

Demonstrated client relationship skills

Ability to travel by airplane, boat, rail and/or car.

CMP and/or SMMC designation a plus.

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

Wellbeing resources to support mental and emotional health for you and your immediate family.

And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!