Location:
Germantown, WI (LLC Support) - ManagementHow will you CONTRIBUTE and GROW?The Segment Support Specialist serves as a centralized point of contact and works closely and collaborates with the entire SA Business Management team, National Account Managers (NAMs), Strategic and Regional Account Managers (SAMs/RAMs), as well as other departments and support teams. The Specialist prepares documentation related to Strategic Customer Rollout process and supports a variety of customer inquiries related to; reporting, account set up, accounts receivable issues, account tagging within the company's procurement system.Assign and/or assist with reviewing and resolving customer inquiries related to;
Accounts Receivable issues
Account Set up
Tagging and Tying (Ship to and Sold To accounts), Customer Hierarchy
Part Number (additions/changes/expiration), research and communication to include issue resolution
Identify Airgas Part Numbers & Provide Quotes <50 lines
Create and maintain customer material info records (CMIRs)
Review cylinder balance issues
Access multiple databases to provide details on sales activities, cylinder balances, fill rates and other specific activities related to market and/or commodity
Create and ensure accuracy for documentation related to the SA Customer (Rollout) process to include-Executive Contract Review (ECR), Lost Rent Revenue (LRR) and Credit Review Requests (CRR)
Prepare supplemental reports, and complete ad hoc requests based on market segment customer base
Market segment specific processes include but are not limited to:
Generate business reviews specific to customer
Impact reports based on new pricing strategies
Account plans, Bulk Logs, Slice Reports
IIR & PEC reports
Logistics, account audits, and name searches
GPO activities such as processing agreements, maintaining tagging based on membership changes, etc.
Federal activities such as preparing Government rollout packages, pricing files, templates, in addition to;
Coordination of Delivery Order (DO) process and creation of DD250 paperwork
Support Customer inquiries on the collection of Conflict Minerals information
Serve as the Airgas Cage Code Administrator for federal government’s System for Award Management (SAM)
Identify, monitor and communicate potential process improvement areas
Submit dashboard requests related to customer account changes to Master Data team
Collaborate with cross functional teams to include ebusiness, sales service, billing and special handling teams, merchant gases (AMG) and data teams
Provide administrative support as necessary, including reporting, customer research and other administrative related duties to increase Salesforce selling time
Responsible for aiding in own self-development by being available and receptive to all training made available by the company
________________________Are you a MATCH?COMPETENCIES:
Packaged Gas, Hardgoods knowledge, to include process and delivery mode highly desirable
Experience in reporting systems such as; SAP|PROS |Business Warehouse |Power BI
Ability to function as both a strong team player and as an independent contributor
Self-motivated individual with strong background in solution resolution process and customer service
Demonstrated experience serving on cross-organization teams; working effectively with those teams to achieve desired results
Research skills including gathering and analyzing information from multiple sources (subject matter experts) to develop documentation.
Strong written and oral communication skills with internal/external customers at all levels of the organization.
Demonstrated ability to interpret and comprehend customer contract language (federal)
PERSONAL CHARACTERISTICS:
Proven Time Management and Organizational skills
Ability to maintain a positive attitude and adapt to a fast paced and evolving environment
Display professional etiquette and presence when dealing with others
Able to prioritize and execute tasks independently, yet demonstrate a willingness to solicit direction and advice when circumstances warrant.
Willingness to dive into assigned tasks and determine appropriate outcomes and solutions.
REQUIREMENTS:
Bachelor’s degree preferred, but not required
Intermediate to advanced skills using Microsoft Word, Excel
G Suite experience highly desirable (Google Applications) to include; Sheets, Docs, Forms, Slides
PHYSICAL DEMANDS: the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The physical demands are minimal. Mostly sitting and standing are required
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Office Setting
EOE AA M/F/Vet/Disability
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, or disability
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Your differences enhance our performance
At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
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Equal Employment Opportunity Information
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company’s written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.
Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.
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