This position is an integral role at Apptio (an IBM company) impacting the long-term success of the customer relationship. By developing and maintaining a high level of customer engagement, the Strategy Advisor (m/f/x) will partner with Account Management & Customer Success to ensure every customer realizes full value from their investment with Apptio. 

With deep multi-domain expertise and an understanding of customer challenges and Technology Business Management (TBM) best practices, Strategy Advisors leverage their strategic leadership and operational capabilities to help customers develop their TBM objectives while driving operational excellence and program governance.  Strategy Advisors are accountable for driving customer adoption and success across a portfolio of customers by engaging broadly across the organizations, from C-Level executives through operational staff, focusing in particular on those in the TBM Office.

You bring:
Leadership & InfluenceSelf-starter with the ability to build a network within Apptio and your assigned portfolio of customersDemonstrate ability to communicate, present and influence credibly and effectively at all levels of a customer's technology organizationMotivate, inspire, and coordinate a multidisciplinary internal Apptio team to solve customer challenges without direct management responsibilityEmploy strong teamwork, facilitation, and soft skills such as listening and empathy
Strategic ConsultingCredible and effective C-level advisor/coach, especially with regards to the TBM disciplineExperience with Organizational Change Management (OCM), Transformation Programs, and IT GovernanceConsultative approach, including the ability to translate customer needs into TBM outcomesWell versed within the fields of Organizational Efficiency and Operational Excellence
Innovation & thinking outside the box Capable of translating business initiatives and challenges into actionable roadmap and solutionsCreatively solve problems with limited input and resources in a fast-paced, high-pressure environmentInquisitive mind and passion for learning about customers, industries and new approaches to doing things Always learning about IT industry drivers, trends and technologiesWhat we want you to do:

AdvisoryEvangelize Technology Business Management (TBM) and its three subdomains:Technology Financial Management (TFM)Cloud Financial Management (FinOps)Strategic Portfolio Management (Lean, Agile & DevOps)Engage regularly with customers via workshops, operational and business reviews to evaluate needs and strategic direction and align with a clear roadmapFind, mentor and develop process owners into TBM ChampionsDevelop and maintain long-term relationships with stakeholders in the account portfolioCustomer AdvocacyDrive user adoption across the customer organizations Understand and document customer process workflows that apply to TBM and implement strategies that integrate Apptio to those processesIdentify risks to the customer achieving their stated business goals and develop, then execute, appropriate mitigation plansMentor customers’ ability to become “insight hunters” by helping them uncover nuggets of information Serve as liaison between our customers and various Apptio teams Thought LeadershipDevelop internal and external facing collateral to:Support customer adoption effortsExpand the knowledgebase & best practices leveraged by Apptio TeamsContribute internally to the Customer Success organization by sharing domain knowledge and advancing best practices and advisory skillsStakeholder & Program ManagementSupport the completion of project deliverables by assisting with coordination within the customer, process invocation / alignment and value conversationsEstablish and maintain relationships with ecosystem of implementation partnersDrive key adoption metrics in line with company targets across your portfolioWorking with Account Management & Customer Success Managers to drive customer renewals