Strategic Client Manager

ABOUT THOMSON REUTERS

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Business Unit: Legal Professionals Europe

Our Legal organisation focuses on connecting our customers’ businesses to the ever-changing legal and regulatory environment.  We provide critical online and print information, decision support tools, software and services to lawyers who practice in law firms, in corporate legal departments and in the Public and Third Sector.

Role Purpose/Summary:

Reporting to the Strategic Sales Manager, this is an exciting opportunity to join the Strategic Sales team in a  role designed to support our growth by nourishing, building and growing relationships with our strategic clients.

Responsible for working with our existing strategic accounts you will be one of the main point of contacts for our customers by being their ‘Trusted Adviser’.

About The Role

Working hand-in-hand with the Strategic Account Directors you will be responsible for the client renewal schedule and ensuring that the necessary contracts are issued and closed on time and in line with Sales targets.When a client is not comfortable or wants to expand their relationship at the renewal then the Client Manager will alert the Strategic Client Directors to engage the wider Account Team to establish next steps.The Strategic Client Manager is responsible for the implementation of Account Plans and Contact for all your strategic accounts that have both short-term objectives and long-term goals.Speaking with customers on a regular basis to confirm client experience and satisfaction – this is a client customer success role.Coordinating with multiple departments and teams to ensure wider sales objectives and performance goals are met.Delivering exceptional service and being at the forefront of owning and fixing client issues and challenges.Proactively establishing professional and productive relationships with stakeholders in client accounts.Ensuring client invoices are understood, reconcile to requirements and when disputed work with the AR Team and client to resolve.Assessing, clarifying, and validating customer requirements, needs, and goals on a consistent basis.Managing new client onboarding, training and support.

About You

The key areas we will be looking for evidence of continued exposure, ability and success include:

To be a good fit for the role, you should have the following skills, knowledge, experience, and qualificationsHigh EnergyProactive and motivated to go above and beyond to keep customers happyA problem-solving mentalitySuperior communication skills (both written and oral) and comfortable presenting and speaking to senior-level executivesOutstanding organizational skills and the ability to manage multiple moving parts and accounts simultaneouslyProven experience developing creative solutions to clients’ out of the ordinary problems.Leadership skills with an empathetic approach – our success is based on our clients’ success so you must be ready to drop everything at a moment’s notice to help.Prior experience in Account ManagementYou will be – or will become – an expert in the Thomson Reuters suite of products and processes

Education/ Certifications Required:

Degree level is desired

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What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.