**Requisition ID:** **409801** **Work Area:** **Consulting and Professional Services** **Expected Travel:** **0 - 50%** **Career Status:** **Executive** **Employment Type:** **Regular Full Time** **Career Level:** **T5PF** **Hiring Manager:** **Dennis Leibold** **Recruiter Name:** **Kristen Shaffer** **Additional Locations:** As the SAP Global Customer Engagement & Servicesorganization, we help customers to innovate fast and realize the business benefits from their SAP investments. We are looking for a Strategic Program Manager to focus on our largest strategic accounts in theAME region. She/he needs to have the qualification and business acumen to manage large scale, high risk,accounts, stakeholders and delivery teams that span organizational and national boundaries including multiplebusiness units and multiple service partners/vendors. This is to be performed based on the business strategy andthe desired results: customer value driven, outcome oriented, in-scope, on-budget, on-schedule, and consistent with quality standards. **What You'll Do:** + Manage Strategic Customer Engagements directly + Sponsor of Strategic Customer Strategy + Defining a Framework on best practices and the GCE&SCloud Transformation which supports the Region to + Deliver customer outcome and to satisfy the important customers + Liaise and coordinate with regional/global Customer Success/Customer Success Stakeholders + Pro-active, problem solving, "can-do" attitude and customer first mindset. + Ability to de-escalate customers by ordering, structuring, and bringing in the management's attentionto a major incident or a problem The SAP Strategic Program Manager is responsible for supporting our customers transformation strategythrough the management of cloud, on-premise or hybrid implementation initiatives. Most projects will utilize agile/activate methodologies. She/he has the qualifications and business acumen to manage large-scale strategicprojects that span organizational boundaries including multiple business units and service partners. She/he develops into providing leadership to cross-functional teams responsible for delivering definedproject outputs to time, budget and project quality criteria. Furthermore, the new colleague is responsible for the success of assigned projects by ensuring adherence to SAPs Activate project management methodology andbest business practices, provides mentoring to the project team members, status communication and updates both to the customer and SAP management. **Purpose** As a crucial part of SAP's total solution delivery strategy, SAP focuses on the overall success of customers'SAP solutions. **You Will:** **Sales Cycle** Build credibility / trust with customers Assist the SAP license sales and service sales teams in closing of software or services deals by providing oversight on implementation planning & estimating and coordinating multiple SAP Lines of Businesses and partners as required (Bid Management). **Delivery** Set-up and lead all phases of the project lifecycle, including planning, design, development, testing,implementation, documentation, training, and closure. Work with Customer Stakeholders, Partners and SAP Management to effectively manage and lead projectsto ensure successful completion and significant impact on customer business KPI. During implementations, manage overall services relationship, steering committee and project office, betweencustomer, partner and SAP to ensure that projects are delivered on-time, within budget and with the highest levels of customer satisfaction through billable consulting. Manage expectations on the development of solid project plans, with milestones and clear deliverables(in IT and business terms), handling risks, issues and objections. Select, direct and develop your team members in accordance with the project goals. Willingness to travel also internationally.Oversees the customer engagement journey and ensures effective governance and alignment across multipleinternal and external stakeholders such as SAP Services, SAP Product support, Partners and customers SystemIntegrators or other Hosting Partners Actively oversees and drives cloud transformation agenda with key client stakeholders Maximize the customer success by helping to manage complexity, ensure stable operations, mitigate risk andlowering total cost of operation, support customers on their journey to the intelligent enterprise Continually tries new and better ways to do things and actively brings a broader lens of customer and riskmanagement into their decision making Perform administrative tasks required to manage the engagement (staffing, reporting & controlling) Actively participate in the governance meetings with customers and other SAP stakeholders (extended accountteam) and provides direction to the teams on delivery Ensures effective end-to-end customer engagement and governance is applied across including commercialarrangements (costs and profitability), customer expectations, delivery team success, customer reporting Enable delivery teams to Deliver best through proactive mindset and de-escalate critical customer situations Enable regular customer satisfaction feedback Enable SAP delivery teams to protect and grow engagement scope, leverage and cross-sell opportunities andmanage commercial change requests Participate in team-internal knowledge sharing and coach other team members + Effectively communicate complex ideas and persuade clients to adopt the recommended solution + Provide consultative expertise to the client, including guiding clients through key decisions and tradeoffs tomaintain project scope and timeline + Provide updates on client statuses and escalate issues while maintaining control of the project + Stay organized and deliver on commitments, including updating any project tracking systems, maintain datahygiene and fulfilling administrative responsibilities **Value Creation** Create long term value roadmaps and plans with customer to achieve customer business objectives. Analyze and execute on strategic projects, build consensus among project stakeholders, ensure alignmentof project tactics with corporate strategy and communicate project goals at a strategic level as well as actively identifying and developing more business opportunities. + Oversees the customer engagement journey and ensures effective governance and alignment across multipleinternal and external stakeholders such as SAP Services, SAP Product support, Partners and customersSystem Integrators or other Hosting Partners Maximize the customer success by helping to manage complexity, ensure stable operations, mitigate risk andlowering total cost of operation, support customers on their journey to the intelligent enterprise **What You Bring:** Master's degree, preferably in finance, commerce, engineering, information technologies, computer science,MBA or equivalent Excellent knowledge of project management methodologies. SAP methodologies (including SAP Activate andSAP Solution Manager). Proactive attitude in managing stakeholder satisfaction to position and secure customer success Demonstrated ability to command the attention and respect of senior level leaders and confidently makepresentations to large and executive audiences The candidate must possess experience managing a number of internal and external stakeholders, sointerpersonal skills and abilities will be vital to succeed in this role Team oriented: ability to build strong relationships at every level of the organization. Being a strong motivatorwho knows how to influence others to deliver consistently their best work Excellent written and verbal communication and presentation skills fluent in English, another language,is beneficial PMP certification or other project management certifications are desirable + Results-driven / Self-organized / Decision making Knowledge of one or more functional business processes (Logistic, Finance, etc.) **Your Work Experience:** Proven project management experience at a consulting / system integration company. Ideally 15 years project management experience (SAP software) with numerous large scaleimplementations (> 5 Mio. $). Demonstrated ability to scope, structure and manage medium- to large scale, medium to high complex projectswith modern delivery mixes on time, on budget and within quality criteria that maximized business benefits forcustomers Demonstrated experience in managing, aligning and working with various levels within a customer organization(project, business, executive) as well as different parts of large global organizations + Excellent customer focus / Networking / Relationship Building Results-driven / Self-organized / Decision making Knowledge of one or more functional business processes (Logistic, Finance, etc.) Fluent English **Role Requirements** + Experience in Client-facing/Service roles + Exceptional written and verbal Communication skills with fluent English + Proven Presentation skills + Team Player + Strong technical aptitude and ability to understand technical concepts quickly + Ability to prioritize and manage workload to meet deadlines and budget + Virtual global team management **SAP'S DIVERSITY COMMITMENT** To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com . For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in theSAP Referral Policy (https://one.int.sap/me@sap/jobs\_at\_sap#17498858-1050-415e-8d82-21f91655666b\_96fc) . **EOE AA M/F/Vet/Disability** Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability. **Compensation Range Transparency** : SAPbelieves the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAPs commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 240900 - 409600(USD) USD.The actual amount to be offered to the successful candidatewill be within that range, dependent upon the key aspects of each case which may include education, skills,experience, scope ofthe role, location, etc. as determinedthrough theselection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements:SAP North America Benefits (https://www.sapnorthamericabenefits.com/en/public/welcome) .