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Strategic Workflow Consultant

A healthier future is what drives us to innovate. Here at Roche we continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Thereby, creating a world where we all have more time with the people we love. That’s what makes us Roche.

The Strategic Workflow Consultant demonstrates and positions the end-to-end value of Roche’s Molecular and Pathology Lab portfolio of solutions (systems) and Roche Consulting (RC) services to our customers. You will work with our hospital, Integrated Delivery Network (IDN), and reference laboratory customers by analyzing and improving complex automated laboratory solutions to improve customer workflow processes. You will address customer's unique priorities, challenges, and needs through continuous improvement efforts, which may include collecting customer feedback/data, refining methods/tools, performing complex analyses, and recommending solutions.

KEY ROLES AND RESPONSIBILITIES

Assess and advise hospital, IDN, and reference laboratory customers by analyzing and addressing their Molecular and Pathology Lab workflow, work practices, and/or operational issues by following a standardized end-to-end approach that creates evidence-based, differentiated value for the Molecular and Pathology Lab solution portfolios

Influence others to adopt near-term and longer term solutions by credibly recommending lab practice/lab design changes to reduce waste, cut cost, improve quality, increase safety, and improve turnaround times

Partner with external customers and internal stakeholders (pre-sales, post-sales, Marketing, IT, and other teams) to implement detailed customer installation requirements which meet customers’ needs with fully functioning products/solutions according to specifications

Provide pre-sales and post-sales support for the development and implementation of complex products, applications, and solutions.

Assist customers with workflow or operational issues related to Roche systems.

Collaborate with managers and consultants to develop, refine, and constantly evolve high-value deliverable templates, best practices, and other tools to deliver differentiated, value-creating consulting services; facilitate RC training to sales, service, and customer teams.

Provide support and expertise to assist peers with the assessment of new and existing customer laboratories and work practices; recommend near and longer-term improvements that deliver efficiency, safety, and effectiveness to customer stakeholders.

Communicate the value of RC services to internal and external stakeholders through written documents, speaking engagements, marketing materials, etc.

Perform related administrative duties, such as creating and submitting expense reports, status reports, and adhere to any additional regulatory requirements

Deliver consulting services, such as Visioning Workshops, Lab Collaboration Modeling, and Rapid Improvement Methodologies

WHO YOU ARE

The ideal candidate is a seasoned professional with wide-ranging experience addressing diverse and oftentimes complex issues, requiring in-depth analysis and evaluation of many factors. Exercising appropriate judgment in selecting evaluation methods and determining solution criteria is critical. The ideal candidate demonstrates agility in a rapidly changing, matrixed organization and is comfortable operating in an evolving, ambiguous environment. Additionally, the ideal candidate is comfortable coordinating the activities of others, networking with internal and external senior personnel in their area of expertise, and networking with key contacts outside their area of expertise.

MINIMUM QUALIFICATIONS

Bachelor’s Degree in Engineering, Business, Operations Management, Sciences or closely related scientific/technical discipline.

Experience with process mapping, statistical and reporting tools

5 years of experience in Operations, Engineering, Quality, Regulatory or equivalent, including experience in successfully leading cross functional teams in driving results

PREFERRED QUALIFICATIONS

Able and willing to travel >75% of the time, including overnight travel, and reside near a major metropolitan airport

5+ years experience in a clinical molecular laboratory performing sample processing, nucleic acid extraction, amplification and detection techniques, and/or 5+ years experience in an anatomic pathology laboratory performing tissue processing, embedding, microtomy, routine/SS/IHC staining and digital pathology (DP)

MLT/MLS/MB ASCP certification or HT/HTL ASCP certification 

Strong regulatory knowledge of CAP, CLIA, and TJC

Strong knowledge of lean six sigma principles 

Deep technical understanding of the molecular or pathology laboratory workflow, and experience working with molecular or pathology systems in a clinical laboratory in hospitals, IDNs, or reference laboratories

Sales, service, application, and/or consulting experience in an external customer-facing role

Strong interpersonal skills to effectively lead, manage, and influence people at various organization levels internally and within customer sites

Advanced verbal and written communication skills to influence customer decision makers by articulating ideas and influencing others to adopt solutions. This includes the ability to credibly recommend changes to lab practices to reduce waste, cut cost, increase quality, and improve turnaround times.

Strong organization and analytical skills to uncover key technical, operational, and strategic workflow issues, and support consulting engagement conclusions and recommendations

General understanding of IVD Laboratory Solutions and their workflow/functioning; within the lab and at an institutional level

Proficiency using Laboratory Information Systems (LIS) and Middleware; familiarity with Roche IT systems

Familiarity with Roche and/or competitor molecular or pathology lab products

Additional Information

This is a remote, field-based position.

Relocation benefits are not provided with this position.

Company car is provided with this position.

The expected salary range for this position $96,800.00 - $179,800.00 USD annually.  Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.  This position is eligible to earn incentive compensation that is calculated and paid in accordance with the applicable Incentive Compensation Plan for the role. This position also qualifies for the benefits detailed at the link provided below.

Benefits

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood coagulation. These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people's lives.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.