Banking and Investment Services Division Banking and Investment Services plays an integral role in leading the strategic vision and execution of all banking operations. Our servicing and operations professionals partner closely with all our lines of business to carry out critical functions, including client/deposit servicing, contact center operations, payments processing, and trade and lending operations, while identifying and mitigating risk throughout the organization. Servicing and operations professionals seek to transform and define an integrated support model through automation and cutting-edge digital technologies, to deliver an excellent experience for our clients and businesses. WHAT IS THE OPPORTUNITY? Strategy & Transformation team plays an integral role in leading the strategic vision and execution of all Banking & Investment Service operations. The Business Process Analyst will support cross-functional business leaders to drive large scale transformation efforts across CNB. The Analyst will align closely with one or more B&IS teams and partner with team managers to plan, prioritize and deliver process enhancements; design and execute target operating model, and address risk and control gaps. The Analyst will facilitate this via due diligence discussions with stakeholders to gain in-depth understanding of their business strategy and products/services to identify and drive process improvements. This position requires both written and visual depictions of business process flows for moderate to complex projects. This individual must have the ability to access and interpret data to produce analytical insights for management decision making. What you will do Conduct thorough evaluation of current state processes via review of existing documentation, stakeholder interviews and walk-throughs, analytical research, and data analysis Analyze and measure the effectiveness of existing business processes and develop repeatable and quantifiable business process improvements Work collaboratively across the business functions to challenge current state processes, and test and develop innovative future state processes, while understanding and communicating upstream/downstream impact of proposed changes Coordinate with cross-functional teams to develop training plans, colleague and client communication strategy and documentation updates to ensure sustainability of enhanced processes and controls Create and maintain cross-organizational relationships to enable success for self and team Support development, implementation, and continuous improvement of tools, templates, and best practices that support process and control improvement activities Partner with process owners and process & product managers to identify and participate in process improvements activities to maximize efficiency, quality and customer experience Develop & maintain project tracking including status updates to stakeholders Develop and support analysis activities to assist tactical and strategic programs Contribute to ad-hoc assignments and special projects. Must-Have* Bachelor's Degree Finance, Business Administration or technology preferred Minimum 5 years of experience in Financial Services or Banking industries preferred Minimum 5 years of experience working in project-based roles Skills and Knowledge Excellent process management and problem-solving skills Efficient in contributing to business transformation initiatives Comfortable working in a constantly changing environment and managing people, process and technology updates Strong understanding of project management methodologies and procedures Excellent analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy Strong interpersonal, verbal, and written communication skills with the ability to navigate, facilitate, negotiate, and influence across stakeholders Advanced expertise in Microsoft Office Suite (required), including Microsoft, PowerPoint, Excel; preferably also Microsoft Visio Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities Ability to work independently and in a self-directed manner Ability to interact with all levels of management. COMPENSATION Starting base salary: $92,114 - $156,880 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. *To be considered for this position you must meet at least these basic qualifications The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks. ABOUT CITY NATIONAL City National Bank, a subsidiary of Royal Bank of Canada, is the largest bank headquartered in Los Angeles with $92.03 billion in assets as of April 30, 2024. Founded in 1954, City National provides personalized banking, investment and trust services in select markets including Los Angeles, Orange County, San Diego, the San Francisco Bay Area, New York City, Nashville, Atlanta, Delaware, Las Vegas, Washington D.C. and Miami.* In addition, the company and its investment affiliates manage or administer $96.83 billion in client investment assets. City National is dedicated to strengthening communities, and in 2023 alone, the company made more than $11 million in charitable contributions to nonprofits that support the communities it serves. *City National Bank does business in Miami and the state of Florida as CN Bank. For more information about City National, visit cnb.com. EQUAL OPPORTUNITY EMPLOYER & REASONABLE ACCOMMODATION City National Bank is an equal opportunity employer committed to promoting and maintaining a diverse, equitable and inclusive working environment where differences are valued and encouraged. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by the laws or regulations in the locations where we operate or in our Code of Conduct. READ MORE If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation for any part of the employment process. Please contact us via email or leave a message at (213) 673-9139. These contact methods are dedicated to applicants whose disability prevents them from successfully applying online. Only messages left for this purpose will be returned. Responses may take up to two business days. #LI-NW1 #CA-NW