ABOUT US:
Sears Home Services is committed to delivering exceptional service—not just to our customers, but to our employees as well. As we modernize our operations, we recognize that a strong, engaged, and motivated technician workforce is key to our success. We’re looking for a strategic, data-driven leader to focus on improving technician experience, optimizing hiring, and ensuring process adherence to drive higher retention, job satisfaction, and customer experience.

JOB DESCRIPTION:
The Strategy and Operations Manager, Customer & Employee Experience will play a pivotal role in identifying and solving key challenges impacting technician satisfaction, retention, and hiring at Sears Home Services. This role is focused on analyzing workforce trends, improving operational processes, and developing initiatives that create a better workplace experience for our field employees leading to a improved customer experience.