Strategy & Ops Mgr, Customer Experience
Sears Holdings Corporation
JOB SCOPE:
The Strategy and Operations Manager, Customer Experience, will be responsible for developing and executing strategic initiatives that enhance the overall customer experience.
JOB SUMMARY:
This role will work closely with cross-functional teams to ensure alignment between strategy and operations, and will develop and drive strategic initiatives aimed at improving customer satisfaction, retention, and loyalty.
REPORTS TO:
Dir, Strategy & Operations
The Strategy and Operations Manager, Customer Experience, will be responsible for developing and executing strategic initiatives that enhance the overall customer experience.
JOB SUMMARY:
This role will work closely with cross-functional teams to ensure alignment between strategy and operations, and will develop and drive strategic initiatives aimed at improving customer satisfaction, retention, and loyalty.
REPORTS TO:
Dir, Strategy & Operations
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