NY HELP No Agency Information Technology Services, Office of Title Student Assistant Internship (Dedicated Support/Parks), Ref# 8568 Occupational Category I.T. Engineering, Sciences Salary Grade NS Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $22.61 to $25.36 Hourly Employment Type Full-Time Appointment Type Temporary Jurisdictional Class Non-competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.5 Workday From 6 AM To 6 PM Flextime allowed? Yes Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? Yes County Albany Street Address 625 Broadway, Flr 3 City Albany State NY Zip Code 12223 Duties Description The Student Assistant will assist Grade 18 techs with the list of job duties below: • Review and respond to IT Service Management (ITSM) system incident and request tickets within designated assignment group. • Monitor ITSM work queues to ensure timely and effective resolution/fulfillment of client requests. • Collaborate with counterparts within other Regional areas as work load dictates. • Install, load, and configure software and applications. • Troubleshoot and provide technical assistance to clients. • Obtain base knowledge in the core products used by supported clients. • Document diagnostic steps taken to troubleshoot/resolve client issues. • Work with other ITS groups to resolve computer-related issues. • Install, configure, and troubleshoot Multi-function Printers and Network printers. • Work with vendor support to resolve technical problems with agency IT equipment. • Train and orient users on hardware and software where appropriate. Minimum Qualifications • Must be a US citizen or foreign national eligible to work in the United States• Must be 18 years of age or older• Must be currently attending a New York State college, university or graduate program, or be a resident of New York State attending a college, university or graduate program outside of New York State• Must have completed a minimum of one (1) year as a student at a degree-granting two or four-year college or university (completion of one year’s worth of academic credits over a more extended period of time may qualify part-time students) OR currently enrolled graduate student or accepted in a graduate degree program• Must have a minimum grade point average (GPA) of 2.0 or equivalent to a C. Additional Comments This position can be part time or full time.Fingerprinting and background check may be required.Benefits of Working for NYS for eligible employees:Generous benefits package, worth 65% of salary, including:Holiday & Paid Time Off• Thirteen (13) paid holidays annually• Up to Thirteen (13) days of paid vacation leave annually• Up to Five (5) days of paid personal leave annually• Up to Thirteen (13) days of paid sick leave annually for PEF/CSEA• Up to Eight (8) days of paid sick leave annually for M/C• Up to three (3) days of professional leave annually to participate in professional development• Up to 50% telecommutingHealth Care Benefits• Eligible employees and dependents can pick from a variety of affordable health insurance programs• Family dental and vision benefits at no additional costAdditional Benefits• New York State Employees’ Retirement System (ERS) Membership• NYS Deferred Compensation• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds• Public Service Loan Forgiveness (PSLF)• And many more.The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply. Some positions may require additional credentials or a background check to verify your identity. Name Student Assistant Program Telephone 518-473-8720 Fax Email Address internship@its.ny.gov Address Street NYS Office of Information Technology Services Swan Street Building, Core 4 City Albany State NY Zip Code 12242 Notes on Applying Please complete the Student Assistant Application: https://forms.ny.gov/s3/Student-Assistant-Application, no later than February 6, 2025. If you have any issues with the form, please contact ITS Student Assistant Program by email at internship@its.ny.gov.