The University of Texas MD Anderson Cancer Center in Houston is one of the world's most respected centers focused on cancer patient care, research, education and prevention. It was named the nation's No. 1 hospital for cancer care in U.S. News & World Report's 2024-2025 rankings. It is one of the nation's original three comprehensive cancer centers designated by the National Cancer Institute. ****Ideal candidates will be currently enrolled a Bachelor's degree program as Junior or Senior, or currently enrolled in a Master's degree program, as well as pursing an IT or related degree*** Perform routine activities across Ancillary Application and Technology Support Teams ServiceNow Ticket Review Review tickets for teams to ensure they are categorized and updated appropriately Test Script and Knowledge Article Review Review test scripts and knowledge articles and recommend changes to improve documentation Process Improvement Participate in efforts to optimize workflow processes and provide feedback. Operational Requirements Gathering Shadow team members across teams to understand customer requirements and assist documenting processes. Other duties as assigned Education Required: High school diploma or equivalent. College bound or in-college students. Preferreds currently enrolled in a Bachelor's degree program as Junior or Senior, or currently enrolled in a Master's degree program, and pursing an IT or related degree Some onsite presence is s Required It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html Additional Information + Requisition ID: 172700 + Employment Status: Part-Time Not Benefits Eligible + Employee Status: Regular + Work Week: Days + Minimum Salary: US Dollar (USD) 35,360 + Midpoint Salary: US Dollar (USD) 43,680 + Maximum Salary : US Dollar (USD) 52,000 + FLSA: non-exempt and eligible for overtime pay + Fund Type: Hard + Work Location: Hybrid Onsite/Remote + Pivotal Position: No + Referral Bonus Available?: No + Relocation Assistance Available?: No + Science Jobs: No \#LI-Hybrid