Job Description

IT Service and Delivery management - 2025 Student Placement Programme 

Our Support Functions deliver services and makes recommendations about ways to enhance our workplace and the experience of working at our organization. Our Support Functions include HR, Finance, Information Technology, Legal, Procurement, Administration, Facilities and Security. 

Our IT team operates as a business partner proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver the services and solutions that help everyone to be more productive and enable innovation. 

Working in a professional and friendly environment, will provide you the opportunity to gain practical experience in an IT Service Desk Analyst (Infrastructure) role and will help build a strong foundation for success in your future. Throughout your twelve-month placement with our Company, you will be provided with the opportunity to support, develop and improve our Infrastructure systems and processes and will have the opportunities to travel to other sites.

Duties

Involvement in key projects, Change/Incident management for continuous improvement of computing and network 

technologies on site  

Development of new business systems to meet business specifications, project timescales, Change/incident management and users’ expectations  Provide technical expertise to implement and integrate new and existing systems and technologies Opportunity to work in an Agile environment to deliver business demands and drive business value  Opportunity to manage and deliver your own projects with guidance from your mentor  

Resolve and Manage IT Assistance Requests 

Management and resolution of helpdesk cases logged by users across sites Be able to devise technical and creative solutions  Prepare detailed notes and reports for projects and other IT matters Be able to set priorities when handling multiple projects and cases 

Maintain compliance to our Company’s Corporate and Regulatory guidelines for IT 

systems 

Ensuring all necessary training is completed and documented successfully Maintain detailed records of user issues with software and hardware  Production of accompanying documentation for the implementation of new systems  Adherence to our Company’s Standard Operating Procedures (SOP’s) in everything you do  

Requirements

You will be looking to complete a 12-month student internship in your third or penultimate year of study of your undergraduate degree, returning to your course at the end of the internship Potential candidates will be studying a Computer Networks or Computer Sciences related degree (or equivalent qualification) Knowledge of network infrastructure 

How to Apply (Please Read):

Please complete the online application form and upload your CV and Cover Letter in a combined document in the ‘resume/CV’ section.

Our standard future talent recruitment process is: An online application, a virtual conversation and then a final assessment.

Next Steps:

In the event of your successful progression to the next stage, one of our future talent team will contact you within two - three weeks of the application closing date. 

Start Date:

June 2025

Equal Opportunity Employer:

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together.

For more Information visit our Future Talent page!

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Intern/Co-op (Fixed Term)

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Not Applicable

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

02/24/2025

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID:R311260