Student Services Officer 1358945 A leading university is looking for a Student Services Officer to support the Center for Professional Development. The selected candidate will be responsible for making recommendations and resolving routine first level decisions on issues regarding admission, financial aid, housing, registrar services, visa services, student life, advising, career counseling and academic services using defined policies and practices and professional knowledge. The candidate will provide advice to students on a range of issues to guide them in making appropriate choices and decisions. Student Services Officer Pay and Benefits: • Hourly pay: $30/hr • Worksite: Leading university (Stanford, CA 94305 - Hybrid) • W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL • 40 hours/week, 5 Month Assignment Student Services Officer Responsibilities: • Oversee, review and administer student records by analyzing data, counseling students and providing recommendations that require interpretation and influence decisions. • Make exceptions on issues of eligibility, course enrollment and program requirements. • Develop recommendations and collaborate with staff, faculty and other offices to resolve programmatic issues within the school and across functional units, (such as strategizing to ensure optimal enrollment). • Provide advice to students on a range of issues, including, but not limited to, academic progress, academic program policies, career plans, accessibility, community standards, etc. to guide them to make appropriate choices and decisions. • Apprise students of research, fellowship and scholarship opportunities. • Participate in related student recruitment and selection. • Provide first-line response to identify students in crisis and refer to appropriate resources, as needed. • Collect and analyze data from multiple sources including student feedback, surveys, trend reports, and data analytics. • Prepare and summarize reports and make recommendations to enhance offerings, such as programs and courses and to influence current processes and policies. • Develop, analyze, influence and review, policies, processes and programs by incorporating feedback and trend data learned from first-line interactions with students. • Advise manager and team on policy updates and provide recommendations for implementation of changes. • Identify trends, perform needs analysis, and participate in the implementation and testing of new technology. • May develop marketing materials and strategies for program activities and outreach functions. • Assist in planning and developing webinars, education fairs and other external functions. • May provide oversight with the administration of financial processes such as financial reimbursements, data entry, reviewing terms and conditions regarding contracts, understanding vendor requirements, and following up and resolving issues. • May train and supervise other staff, volunteers, students, and temporary workers. Student Services Officer Qualifications: • Bachelor’s degree and two years of Student Services experience, or combination of education and relevant experience • Strong organizational skills. • Strong written and verbal communication skills. • Ability to learn and understand compliance with legal, financial, and university policies and external regulations. • Able to analyze situations and data. Exercises judgement within defined procedures and practices to determine appropriate action. • Computer skills, including experience with Microsoft Office Suite. Relevant systems/technology experience. • Customer service skills. • Understanding of financial transactions. • Ability to lift, carry, push, and pull objects that weigh up to 10 pounds. • Ability to work well with colleagues and clients and with external organizations. Shift: • 9am-5pm Pacific