Student Services Officer -Hybrid Opportunity **School of Humanities and Sciences, Stanford, California, United States** **New** Student Services Post Date 1 day ago Requisition # 105871 TheSchool of Humanities and Sciences (H&S)is the foundation of a liberal arts education at Stanford. The school encompasses 24 departments and 24 interdisciplinary programs. H&S is home to fundamental and applied research, where free, open, and critical inquiry is pursued across disciplines. As the university’s largest school, H&S serves as the foundation of a Stanford undergraduate education no matter which discipline students pursue as a major. Graduate students work alongside world-renowned faculty to pursue and shape foundational research that leads to breakthroughs and discoveries that shed new light on the past, influence the present, and shape the future. Together, faculty and students in H&S engage in inspirational teaching, learning, and research every day. Stanford's Sociology Department has a long and rich tradition of scholarship and teaching. In addition to longstanding strengths in economic sociology, political sociology, sex and gender, social psychology, and inequality, our scholars specialize in a broad range of research areas -- including demography, immigration, and race and ethnicity. The department is ranked in the top five sociology departments by U.S. News and World Report. The mission of the undergraduate program in Urban Studies at Stanford is to develop students' understanding of the nature of cities and their impact on our world. The dynamic and complex nature of cities challenges traditional disciplinary boundaries, so our program is interdisciplinary in nature, drawing from fields in the social sciences, history, and education. **Position Summary:** The Sociology Department and Urban Studies Program at Stanford is seeking a Student Services Officer to provide operational and administrative support for the undergraduate Sociology and Urban Studies programs, and the co-term Sociology program. Working closely with the Directors of each unit, this position is the key point of contact to provide general program advising and support to students. The Student Services Officer frequently liaises with other campus units, especially the registrar’s office, and is expected to become well-versed in relevant university guidelines and policies and to resolve routine issues with a degree of independence. The Student Services Officer will report to the Student Services Manager, also housed in the Department of Sociology. The Student Services Officer role requires organization and follow-through, so as to provide students, faculty, and staff the highest degree of support. This is a 100% FTE, continuing position exempt position. This position will be based on the Stanford campus and will be considered for an option of telecommuting (hybrid of working on-site and off-site), subject to operational need. If you believe that this opportunity is a match for your knowledge, skills, and abilities, we encourage you to apply. Thank you for considering employment opportunities with the School of Humanities and Sciences. CORE DUTIES: · Oversee, review, and administer undergraduate and co-term student records by analyzing data, counseling students, and providing recommendations that require interpretation and influence decisions. Make exceptions on issues of eligibility, course enrollment, and program requirements. · Develop recommendations and collaborate with staff, faculty and other offices to resolve programmatic issues within the school and across functional units, (such as strategizing to ensure optimal enrollment). · Provide advice to undergraduate and co-term students on a range of issues, including, but not limited to, academic progress, academic program policies, career plans, accessibility, community standards, etc., to guide them in making appropriate choices and decisions. · Apprise undergraduate and co-term students of research, fellowship and scholarship opportunities. Participate in related student recruitment and selection. · Provide first line responses to identify undergraduate and co-term students in crisis and refer to appropriate resources, as needed. · Collect and analyze data from multiple sources including student feedback, surveys, trend reports, and data analytics. Prepare and summarize reports and make recommendations to enhance offerings, such as programs and courses and to influence current processes and policies. · Develop, analyze, influence and review, policies, processes and programs by incorporating feedback and trend data learned from first-line interactions with students. Advise manager and team on policy updates and provide recommendation for implementation of changes. · Identify trends, perform needs analysis, and participate in the implementation and testing of new technology. · May develop marketing materials and strategies for program activities and outreach functions. Assist in planning and developing webinars, education fairs and other external functions. * Other duties may also be assigned. EDUCATION AND EXPERIENCE: Bachelor’s degree and two years of relevant experience, or combination of education and relevant experience. KNOWLEDGE, SKILLS, AND ABILITIES: · Strong written and verbal communication skills. · Basic computer skills, including experience with Microsoft Office Suite. · Basic analysis and problem solving skills. · Customer service skills. · Relevant computer systems/technology experience. · Understanding of financial transactions. · Ability to learn and understand compliance with legal, financial, and university policies and external regulations. The expected pay range for this position is $77,997 to $87,253 per annum. Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs. At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (https://cardinalatwork.stanford.edu/benefits-rewards) provides detailed information on Stanford’s extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process. Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with: + **Freedom to grow** . We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak. + **A caring culture** . We provide superb retirement plans, generous time-off, and family care resources. + **A healthier you.** Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits. + **Discovery and fun.** Stroll through historic sculptures, trails, and museums. + **Enviable resources** . Enjoy free commuter programs, ridesharing incentives, discounts and more _The job duties listed are typical examples of work performed by positions in this job classifications and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned._ _Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants_ _requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources at stanfordelr@stanford.edu. For all other inquiries, please submit a_ _contact form_ _._ _Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law._ Additional Information + **Schedule: Full-time** + **Job Code: 7501** + **Employee Status: Regular** + **Grade: F** + **Requisition ID: 105871** + **Work Arrangement : Hybrid Eligible**