Description: The Student Services Specialist in the Computer Science Department is a critical team member for promoting and achieving student engagement and success. The Student Services Specialist provides leadership and oversight of student financial aid and scholarship operations, including, but not limited to scholarship funds management, customer service, compliance, policy, analysis/planning, risk management, scholarship administration, class scheduling, and processing operations. The Student Services Specialist monitors and analyzes data to inform and enhance the Department’s strategies for improving student recruitment, engagement, and academic progress; and generates and distributes reports on key performance indicators. The Student Services Specialist develops standards of service and provides training to assure responsive customer service towards promoting student satisfaction, issue resolution and ultimately student degree persistence and completion. The Student Services Specialist serves as a liaison with the offices of admissions, financial aid and student services, and works effectively with the relevant academic units across the Computer Science Department and key members of the College of Engineering Dean’s office, including the Associate Dean for Undergraduate Education and Student Success. The Student Services Specialist also enhances and cultivates an environment that promotes a positive public relations image of the Computer Science Department in the eyes of prospective students, parents, contributors, the higher education community, and the general public. Primary Function of Organizational Unit: North Carolina A & T State University is a public land grant high research activity institution that is committed to dedicated teaching and learning, scholarly and creative research, and effective engagement and public service. The University enrolls over 14,000 students. The College of Engineering, with over 2,500 students, has EAC ABET accredited undergraduate programs in Architectural, Bio-, Biological, Civil, Chemical, Computer, Electrical, Industrial, and Mechanical Engineering, as well as a CAC ABET -accredited program in Computer Science. On the Graduate level, the College has 8 Masters of Science Degree programs, and 5 Doctoral programs. The 5 research cluster areas of the College of Engineering ( COE ) are Autonomous Systems, Cybersecurity and Resilience, Energy and Sustainability, Healthcare Applications and Complex Systems and Networks. The College welcomes team members who thrive in an environment that embraces diversity and inclusion within the student body, faculty, and staff.Additional information about the College and the University can be found at www.ncat.edu/coe. The Computer Science Department at North Carolina Agricultural and Technical State University has 14 full-time faculty members and offers BS, MS and PhD degrees. The department has a current enrollment of over 500 undergraduate students, 80 masters and 30 doctoral students. The faculty in the department conducts research in areas such as cybersecurity, cyber identity, computer vision, data science, big data, artificial intelligence and machine learning, software engineering, bioinformatics and quantum computing. The department has attracted funding from the National Science Foundation, the Department of Defense, the Department of Energy, as well as various industries to support research and education. Internal job number: 007681 Requirements: Bachelor’s degree; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions. Job Closing Date: 03/18/2025