This position is located at the Southside College of Health Sciences. The hours are 8-5, Monday-Friday
The Success Advisor serves as a member of the advising team in which students are placed at the center of all that we do and supports students throughout the student lifecycle by providing academic advising and academic counseling to all student populations as guided by the mission, vision, and strategic plan of Richmond Higher Education Institutions and Office of Student Success. The Success Advisor partners with students, faculty and administration to support students in pursuit of their educational goals and to ensure they have access to support, services, and resources that assist students in their academic journey.
Provides academic assistance and advising to a diverse student population including non-traditional on-campus and hybrid/online learners to facilitate students’ successful and timely educational planning and degree completion in alignment with their educational and career goals. Assists students in developing skills and strategies which foster independence, active learning, academic success and progression, timely degree completion and achievement of their educational goals.Evaluates student needs and provide appropriate resource referral to career, academic, counseling, and student life resources and opportunities.Responsible for the development, implementation, and assessment of academic and non-academic programming, advising tools and resources. Identifies, recommends and helps coordinate academic assistance resources, programming, related auxiliary support services, accessibility and accommodations.Develops a rapport of trust and accessibility with students in caseload. Ensures accurate advice and quality support, contributing to persistence and a positive student experience. Upholds sound equity and inclusion practices for student success with all students.Collaborates with faculty and the Director of Student Success to identify at-risk students and develops an action plan to facilitate student success. Assists with retention programming for all programs.Working in collaboration with the Assistant Director, Student Success, serves as the onsite coordinator for accommodations needs, including but not limited to; the intake process, policy clarification, scheduling, communication with appropriate faculty, etc., delivery of appropriate accommodations, and ongoing evaluation for efficiency and effectiveness under the guidance of the Director of Student Success. Functions as a member of the student success team to ensure the proper workflow, continuous improvement and outcomes of the office. Collaborate with colleagues to advance quality advising practices.Monitors student progress and develop graduation plans in partnership with individual students. Provide information regarding curriculum, policies, procedures, opportunities and guidelines for academic programs.Represents the Office of Student Success at internal and external events and functions. Participates in student organizations and on committees, provides support for student affairs/student life initiatives.Supports strategic support efforts as directed by the Dean and Director of Student Success, including but not limited to drop in sessions, new student orientation, continuing student programming, and commencement.Required Minimum Education:
4 year/ Bachelors Degree
Specialty/Major:
Education, Psychology
Preferred Education:
Graduate Degree (Masters)
Specialty/Major:
Education, Counseling, Psychology, Student Development
Experience-Two (2) or more years of recent experience in academic advising, higher education counseling or a closely related field required.
Other Skills Required
Strong technology skills including on-line course management software, web-enabled student success resources, student information systems. Experience counseling/advising both traditional and non-traditional learners in a face-to-face and virtual environment. The ability to assess student needs and make referrals to external resources. Strong interpersonal, communication and collaborative skills to interact with diverse students, faculty and administration.Professional demeanor and strong commitment to excellent customer service. Ability to work independently and collaboratively. Self-directed.Many of our opportunities reward* your hard work with:Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more
*Benefits offerings vary according to employment status
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com