Company Description

At Ubisoft Montreal, a leader in the video game industry located in the vibrant Mile-End neighborhood since 1997, we offer a unique work environment that allows you to create and enhance games that are part of internationally renowned AAA franchises.

When you join Ubisoft Montreal, you become part of a community of exceptional developers united by their drive to innovate, be creative, and work with cutting-edge technologies. You'll discover a world where employees benefit from continuous career development, a welcoming learning environment, and competitive compensation packages.

Most importantly, at Ubi Montreal, you’ll contribute to a wide range of high-profile and high-quality titles—Assassin’s Creed, Far Cry, Rainbow Six, Watch_Dogs, For Honor, and... well, we can’t share all our secrets now, can we?—and collaborate with some of the greatest talents in the industry.

Job Description

What you do:

The main responsibilities and routine tasks of the Client Manager/Studio Operations Lead are to:

Act as major point of contact between clients and Workplace (WP) and IT teams to manage priorities and ensure deliverables are met; act as the main point of escalation. Promote clients' needs and drive change according to priority.Maintain complete understanding of studio needs, including day-to-day operations needs, usage of existing systems/services/spaces, ongoing projects and WP and IT operations activities.On-site landlord relationship managementOn-site sub tenant relationship managementAct as a bridge between domains and functions for all client needs relating to Studio IT and WP Operations (client-centric approach)Assess clients' satisfaction and work to improve the relationship by :Providing counsel, visibility and consistent results to clients;Remaining up-to-date on clients’ reality and constraints;Maintain and regularly provide status updates on Zone Initiatives where they impact the StudioShare updates, development and improvement opportunities with Operations Managers and Workplace and IT LeadershipNegotiate, document and track support needs and service level objectives;Coordinate with Project Managers and Operations Team Managers to ensure customer expectations are met;Recommend and help implement improvements to existing processes;Propose, plan and implement internal initiatives to improve client-operations communications and provide greater visibility into both Zone and Studio initiativesCreate and regularly produce client and WP and IT Leadership facing reports and presentations;Work closely with the Project Managers,  Operations Managers and other internal teams to resolve issues;Carry out all other related tasks

Qualifications

What you have:

 7+ years of experience in construction project management, interior design, facilities management or building operations within a large organization5 years of experience customer service or customer relations role

Training and Experience:

 

Facilities Management, Architecture, Interior Design, Construction Project ManagementUniversity Degree in a relevant field

Skills:

Integrity and trustworthinessExcellent customer service skillsExcellent project management skillsExcellent communication and writing skillsExcellent analytical and problem-solving skillsProactive and autonomousAbility to multi-task and prioritizeAbility to make complex information accessibleAbility to work under stress

Knowledge and requirements:

 

Facilities management, interior design, construction, architecture, project management certifications are an assetBilingual - English and French both written & spokenOn site in Toronto 5 days per week with occasional travel to other studios in the Zone.

Additional Information

The split of tasks will be 70% PanCan/Zone including on-site management of landlord and sub-tenant relationships, governance, reporting, dashboarding , creating documents and presentations and 30% client management and coordination activities specific to the Toronto studio – no direct reports.