In order to be successful in your new role you will have a good understanding of Health & Safety and will have ideally worked in similar role / environment with a knowledge of subcontractor management.

You will need good administration experience, be well organised and have a knowledge of Maximo or similar CAFM system is preferable. Excellent communicator both verbal and in writing, analytical and organisational skills (customer service skills) and the ability to multi-task and prioritise. Strong IT skills including Excel.

Duties will include:

Identify, liaise, and arrange subcontractor attendance in-line with contractual agreements for both reactive works and pre-planned maintenance works, considering in line with KPI targets Collate and approve all associated risk assessments, method statements and permit requirements prior to work starting. Book in relevant sub-contractors to the sites following the customers guidelines Complete onsite audit of subcontractors to ensure strict compliance to all H&S regulations and adherence to RAMS Complete inductions and pre-work checks prior to any work commencing, ensure inductions remain up to date and valid Track sub-contractor contract terms and support in annual re-negotiations considering cost, location, expertise and response targets Run and analyse data reports to closely manage KPI targets and identify solutions for a more efficient end-to-end process Accurately record and evidence all job-related information on the appropriate IT systems, ensuring compliance with statutory and/or mandatory requirements Collaborate with contract managers, schedulers, and helpdesk colleagues to meet business KPIs. Build and maintain relationships with external clients, suppliers, operations team, and central departments Continuously review internal processes and make recommendations for improving the efficiency of the Supply Chain function Ensure clear communication with clients and subcontractors, adhering to security and Health & Safety procedures Provide consistent and exceptional customer service, dealing with interactions professionally and efficiently Analyse work order progression and completion, ensuring accurate system updates Reassign subcontractors when necessary for unresolved work orders Communicate effectively with peers and management to drive service excellence. Effectively manage risks and escalate when necessary Attend relevant training as directed by the line manager Monitor and guide sub-contractor engineers to adhere to schedules and take necessary actions Adapt to new tasks directed by management and align with business needs.

Person Specification:

Experience in a similar role or trade background Administration experience. Knowledge of Maximo or similar CAFM system is preferable. Excellent communicator both verbal and in writing. Analytical and organisational skills (customer service skills). Ability to multi-task and prioritise. Strong IT skills including Excel. Ability to generate, develop and present ideas and suggestions for improvements in order to achieve more effective working practices.

Health and Safety responsibilities:

Follow Group and company policies and procedures at all times; Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment; Use all work equipment and personal PPE properly and in accordance with training received; Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;

 

Information Security

Ensure compliance with Mitie's information security procedures in all activities; Proactively identify and report security risks to your manager; Report actual and suspected security incidents;