Today HP is the undisputed leader in digital print developing customizable and sustainable print solutions for the commercial and packaging industries. Our digital technologies are transforming the capabilities of traditional offset printing into high-value and high-volume production, and we continue to unlock growth opportunities for brands and consumers to communicate through print in all its forms.

Our team’s passion and dedication to the industry, partners, and customers drives our innovation, and I am excited about our role in leading and shaping the future of digital print. My path with HP is about more than just technology; it's a story of how together we transform the industry and impact the lives of real people growing their businesses.

Job Summary:

This role is responsible for managing a diverse team that supports large and complex business units or service segments, as well as evaluating, and managing key business metrics related to both products and services. The role advises senior management on organizational policies, goals, and strategic plans, and collaborates with leadership to analyze financial results and optimize opportunities. The role oversees the performance of significant service products, offers recovery plans for exceptional issues, and ensures strategic alignment to generate sustainable and profitable growth.

Responsibilities:

Manages a team of exempt & non-exempt individual contributors, supervisors and/or lower-level managers, that typically support the organization’s large and complex business units or services segment management functions.

Manages and evaluates the performance of business metrics related to both products and services, such as attach rates, penetration, revenue, and Total Customer Experience (TCE), while also developing recovery plans to address any exceptional issues.

Acts as a key advisor to senior management on the development of overall policies, long-term goals, and strategic plans of the organization, operating within the framework of functional guidelines and ensuring adequate support for proposed projects.

Partners with leadership to analyze monthly financial and operating results, isolates and explains key variance items and identifies areas for improvement and makes recommendations for maximizing opportunities.

Supervises the team as well as individual performance and monitors the attainment of organizational goals and contractual commitments, encompassing aspects such as budget, cost, service availability, responses, and reports.

Oversees the overall performance of a diverse range of service products, solutions, technologies, and business segments, which constitute a significant portion of the total business.

Offers counsel to management and peers on broad organizational, technical, and strategic matters of significance.

Collaborates with leadership as a strategic partner, influencing the future direction of the respective segment and aligning business and functional strategy to generate sustainable, profitable growth.

Applies expert subject matter knowledge, shapes knowledge base across businesses, functions, or regions, and provides strong leadership, driving change initiatives and monitoring performance goals.

Performs talent management responsibilities including recruitment, performance management, coaching and career development.

E2e responsibility on the Sub-Region, by ensure meeting the P&L, Growth and installations targets.

Responsible for all the communications and on-going issues with the Sub-Region customers. Including managing and leading escalations discussions with the customers.

Responsible on selling and executing current and new VAS (Value Added Services) for the Sub-Region customers according to the region`s targets.

Close collaborations with other teams, e.g.: Go To Market, GBU, SPO, etc.

Close collaboration and mutual work with the other Sub-Region on Strategic customers and ongoing alignment on processes and resources.  

Education & Experience Recommended:

Four-year or Graduate Degree in Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.

Typically has 10+ years of job-related experience or 8-10 years of management experience, preferably in service business management, delivery, solution architecting, business planning, or a related field.

Preferred Certifications:

Project Management Professional (PMP)

Knowledge & Skills:

Analytics

Business Development, Strategies and Business to Business

Customer Relationship Management

Key Performance Indicators (KPIs)

 New Product Development

Agile Methodology

The base pay range for this role is $130,350 to $200,750 annually with additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only).  Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

Health insurance

Dental insurance

Vision insurance

Long term/short term disability insurance

Employee assistance program

Flexible spending account

Life insurance

Generous time off policies, including; 

4-12 weeks fully paid parental leave based on tenure

13 paid holidays

15 days paid time off (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.