Company Description

Sutherland is seeking a reliable and detail-oriented person to join us as Subject Matter Expert - Collections. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description

SMEs in this role get to:

Empower the Work: Create, facilitate, Huddle Sessions to equip staff with fundamental skills and knowledge.Impact the bottom line: Conduct BQ / Remedial training for the folks in nesting. Also conduct floor interventions for BQ teams.Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.Take the lead: Delivering new hire training for the business, ensure to give a good learning experience for the new hires, ensuring to equip new hires with relevant skill set to meet the production goals from the first month post nesting Should partner with quality and training manager to identify skill and knowledge gap that leads to an in stable performance trend Work with the training manager to prepare training content to run a BQ intervention for the business and Work with the training manager in catering the learning via the update management process and new launches.

Qualifications

Our most successful candidates will have:

At least 1 year of experience as a Subject Matter Expert handling banking and financial account - preferably collections.Excellent Data Mining skills.Ability to think outside of traditional role to evaluate business implications.Ability to interpret data, identify trends, and make suggestions for improvements.Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner.Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues.

Additional Information

All your information will be kept confidential according to EEO guidelines.