Company Description

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

 

Job Description

Leads in this role get to:

Empower the Work: Create, and facilitate, Huddle Sessions to equip staff with fundamental skills and knowledge.Impact the bottom line: Conduct BQ / Remedial training for the folks in nesting. Also, conduct floor interventions for BQ teams.Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectationsTake the lead:Delivering new hire training for the business, ensure to give a good learning experience for the new hires, ensuring to equip new hires with a relevant skill sets to meet the production goals from the first-month post-nestingShould partner with quality and training manager to identify skill and knowledge gaps that leads to an unstable performance trendWork with the training manager to prepare training content to run a BQ intervention for the business andWork with the training manager in catering to the learning via the update management process and new launches.

Qualifications

Our most successful candidates will have:

Excellent Data Mining skillsAbility to think outside of traditional role to evaluate business implicationsAbility to interpret data, identify trends, and make suggestions for improvementsStrong verbal and written communication skills; be able to communicate in a clear, constructive, and professional mannerDemonstrated leadership skills; be able to take the lead in making improvements and resolving issues

Additional Information

Internal Qualifications:

Must have PDP score of Exceeds Expectations (4) or Outstanding (5)Tenure of at least 12 monthsNo Active DA Willing to work onsite in Shaw