Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.

We are driven by a passion to transform contact centers into customer engagement centers of excellence.  Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud.

Subject Matter Expert (Windows)

Principal Duties and Essential Responsibilities:

Evaluate customer’s environment and create a scripted OS installation such as PowerShell, SCCM, and Group Policy deployment Develop and maintain installation and configuration procedures and publish as Internal Knowledge article Accurately document technical issues, escalations, and customer interactions Updates Knowledge Articles (Internal/External) Diagnoses problems accurately and works to find appropriate solutions in a timely manner Investigate existing software to detect errors for software improvements Proactively do trend analysis to offer preventative solutions and eliminate recurring problems. Conduct software system testing for new products and provide feedback as necessary Will be cognizant of all known service outages and will maintain awareness of all maintenance / software product changes that could impact customers. Will work cross functionally in a customer facing capacity and coordinate with internal organizations with Five9. Work within a 24x7x365 support environment. Job requirements are subject to change based on management discretion.

Skill Requirements:

5+ experience working as Windows Support/Administrator Bachelor’s Degree in Computer Science, Information Technology, or any related field. Microsoft Certified Desktop Specialist (MCDS) Microsoft Certified Technology Associate (MCTA) Microsoft Certified Server Associate (MCSA) (any windows server) In-Depth Knowledge in Software deployment using SCCM In-Depth Knowledge in PowerShell scripting In-Depth Knowledge in Configuration Group Policy In-Depth Knowledge in Active Directory Knowledgeable in Virtual Desktop Environment

Company Benefits:

Company stocks Annual merit increase based on performance 15% night shift differential pay Paid Leave with Cash Conversion HMO with free dependents Retirement Plan Life Insurance  While on work from home setup: Internet and meal allowance are provided Employee Assistance Program for mental and social well-being Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)

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Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer. 

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California residents, view our Privacy Notice here: https://www.five9.com/legal/candidatenoticeca. 

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Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.