SUMMARY

RealPage Smart Building enables access to spaces, services and experiences to enhance the way we live, work and connect. We do this by unifying software, products and services into a holistic platform that delivers operational efficiency and resident value.

PRIMARY RESPONSIBILITIES

Investigate, resolve or escalate metered utility usage issues and service tickets via SalesForce in priority order. Perform monthly meter data file upload into RBMS billing engine (manual process) touching 936 active submetered sites being billed each month. Troubleshoot Customer’s meter system hardware and clearly communicate required action items and appropriate expectations with the Customer. Troubleshoot meter system software and internal file transfer process to resolve usage exceptions and ensure read file accuracy. Proactively work with leadership to help stay ahead of potential API and missing reads issues based on prebill/billing deadlines. Communicate to leadership any issues that will prevent timely reads from being ready for billing. Manage general inbox to ensure client questions are addressed timely. Work with our Customer Service Department to remedy resident concerns surrounding excessive usage concerns including generating daily consumption graphs and calculating credits as needed. Act as the point person for the internal billing teams to address questions that arise during the prebill review process.

QUALIFICATIONS

Graduate degree or equivalent; some college level finance preferred Minimum 1-2 years of data analysis experience

PREFERRED KNOWLEDGE/SKILLS/ABILITIES

Must be flexible in terms of Work Arrangement (Work on Site, Work From Home of Hybrid). Respond to transformation quickly, easily and with a positive attitude exhibiting a willingness to learn new methods, procedures, or systems to achieve established objectives and goals. Create an atmosphere of partnership by sharing high-quality knowledge and information clearly and openly with internal and cross departmental peers as needed work to resolves concerns timely and appropriately. Demonstrate the ability to use relevant information from a variety of sources to understands and clearly define problems and formulate realistic solutions. Strong organization skills, and a high level of detail required Robust working knowledge of MS Office (Outlook, Excel, and MS Word) Desired: Working knowledge of submetering systems, utility billing procedures and meter reading systems.

Physical Demands and Working Conditions

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear. The employee must have the ability to operate a personal computer and express or exchange ideas by means of the spoken word. May be required to sit and/or stand for long periods of time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. May be required to lift or move 10+ pounds.