Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job CategoryClaim

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range$101,300.00 - $167,000.00

Target Openings1

What Is the Opportunity?Travelers' Claim Organization is at the heart of our business by providing assurance to our customers during life's rainy days. As a Unit Manager, Subrogation you will be responsible for product quality and performance for a specific team of Subrogation claim professionals. In this role you will provide guidance and direction to direct reports through a continuous process of management involvement and frequent claim file review. You will serve as a field representative for the Home Office Subrogation product, reinforce the subrogation team vision, strategies, and objectives. This role will manage a team. You will select, lead, mentor and coach your team.What Will You Do?Attract, retain and develop talent including, recruitment, onboarding, managing and developing staff. Work with management to develop and implement effective training, performance development and succession and retention planning.Employ proper claim handling techniques. Develop and execute a strategic file management plan that achieves optimal file resolution and business results.Review new notices, ensuring claims are assigned to staff with appropriate skill sets.Conduct quality file reviews per office/ best practices guidelines. Establish/follow up on file reviews per diary instructions, conducting additional reviews as necessary.Implement strategies and initiatives to improve file quality, customer service and manage costs.Successfully leverage data, management information and technology to identify and make the most of opportunities to support business strategies and improve results.Achieve Optimal Solutions by focusing on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness. Operate within agreed upon expense budget to achieve optimal business results through productivity, appropriate resource allocation, inventory management and loss adjustment expense.Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes. Participate in business meetings and agency visits as needed.Perform other duties as assigned. What Will Our Ideal Candidate Have?Bachelor's degree Claim management experience Claim handling and/or subrogation experience. Ability to manage, coach and mentor team. Thorough knowledge and skill in claim and litigation handling, including: coverage, liability and damages analysis and has an thorough understanding of the litigation process, relevant case and statutory law and expert litigation management skills. Excellent relationship management and customer service skills. Openness to the ideas and expertise of peers

What is a Must Have?High School Diploma or GED. Three years claim work experience in at least one line of business.

What Is in It for You?Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results. 

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.