To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Job Details

The role of the Success Guide is crucial in helping customers to grow value and improve adoption of Salesforce. Success Guides provide proactive and reactive architecture, product, and industry expertise to enable customers to successfully adopt products. The Success Guide will engage with customers across all account segments, delivering 1:1 success guidance to Premier and Signature Success customers. With the support of AI and automation, Success Guides provide the right recommendation at the right time, enabling customer value realization at scale. They partner with key collaborators such as Success Managers, Account Executives, and Support to make our customers successful.

The ideal Success Guide is organized, agile, and passionate about Customer Success. They have excellent presentation and communication skills in both a 1 on 1 and group setting. They have strong technical skills and are able to use their product knowledge to deliver value to both customers and internal teams.

Responsibilities

Provide prescriptive recommendations, best practices, and technical advice for improving adoptionDeliver 1:1 Expert Coaching Sessions and Ad-Hoc Success EngagementsBecome an expert in Sales Cloud and related productsHelp customers consistently achieve their business outcomesGenerate positive feedback from customers, internal teams and leadershipShow continued professional growth and development
 

Required Qualifications & Skills

3+ yrs relevant experienceUndergraduate degree minimumTrailhead Ranger and Salesforce Administrator CertifiedProven ability to quickly learn new technologiesConsultative and customer-focused approach and engagement styleAbility to navigate, escalate, and lead efforts on complex customer requestsDemonstrated ability to communicate, present and influence credibly and effectively with a variety of audiences (from developers to C-Suite)Ability to prioritize, multi-task, collaborate with team members and perform effectively under pressure

Preferred Qualifications & Skills

Trailhead RangerSalesforce Advanced Administrator Certified, Platform App Builder Certified, and Sales Cloud are considered an AssetFamiliarity with the Salesforce platformSalesforce admin experience

In addition to having the Salesforce Administrator Certification, Success Guides will be expected to obtain Cloud-specific certifications within the first 90 days of hire.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.