Overview Looking for winter work with amazing job perks in a fun and beautiful place? Look no further! Sugarloaf is now hiring Guest Services Representatives for our coming winter season. The primary role of a Guest Services Representative is to provide top-level service with guests in a face-to-face setting. We are looking for applicants that have a sense of humor, can handle difficult situations with a calm caring manner, and know what it takes to go “above and beyond” for our guests. The Guest Services department will work with other departments such as Season Passes, Tickets, Perfect Turn, and Rentals in order to meet guest needs. We will have both full and part-time positions available. If you are looking for a fun and engaging winter job, please apply today. Responsibilities Welcome guests to the sales area and to the resort. Be responsible for knowing the information in the yearly Ticket and Promotion Manual. Develop a comprehensive knowledge of Sugarloaf's policies, products, services, promotions and events, and accurately relay this information to guests in order to provide the best possible experience. Assist guests in finding favorable resolutions for items of concern, within the boundaries as outlined by the Manager and resolve conflict in a timely and respectful manner, providing empathetic and excellent customer service in all circumstances. Be able to quickly and efficiently complete all transactions on POS system and be accountable for all transactions processed. Qualifications In order to perform this job successfully, candidates must be able to perform each essential duty listed satisfactorily and must be creative problem solvers. Patient, selfless, and empathetic communicators who enjoy working with and for the benefit of others will thrive in this position. The ideal candidate for this role is a friendly and levelheaded person that is good at following directions and takes pride in their work. Must be comfortable working with computers. Must be available weekends and holidays. Prior experience in customer service strongly preferred. Sugarloaf Team Member Benefits include: Free lift pass for skiing and/or riding (at Sugarloaf and Sunday River) Discounts at resort F&B and retail locations Discounted ski/snowboard lessons and rentals Access to Nordic trails and discounted equipment rentals at our Outdoor Center location Discounted passes at other Boyne and partner resorts Eligibility for end of season loyalty bonus Team Members may also be eligible to earn up to 40 hours of paid time off