Overview At Sugarloaf, we believe that the most important person in our company is our customer. We treat every guest as if they were visiting our home—making sure they feel welcome, valued, and above all, have fun. As a Retail Ski Boot Fitter at Sugarloaf, your primary responsibility is to deliver world-class customer service by ensuring each guest is fitted with the right ski boots to optimize both comfort and performance. Your role requires the ability to quickly assess customer needs and ability levels and apply expert techniques to help maximize their fun and safety on the slopes. Responsibilities Key Responsibilities: Provide expert advice on ski and snowboard boot selection, maintenance, and care Assess customer foot shape, stance, and biomechanics to recommend appropriate products Create custom footbeds, use heat-molding, and apply other fitting techniques to ensure optimal fit and performance Maintain a clean, safe, and organized work environment Collaborate with other team members to ensure a seamless and positive customer experience Support other retail operations as needed Required Skills & Qualifications: Excellent customer service skills Strong interpersonal and communication abilities Familiarity with boot fitting tools and techniques Passion for skiing, snowboarding, and the outdoor mountain lifestyle Ability to thrive in a fast-paced, team-oriented environment Qualifications The ideal fit for this role will: have previous experience in ski or outdoor retail, demonstrating a passion for the outdoors be proficient with custom fitting tools and equipment possess up-to-date knowledge of current boot brands, technologies, and models communicate with others well and be a supportive team player be patient and understanding with resort guests to meet their needs Full-Time, Year-Round Sugarloaf Team Member Benefits include: Free lift pass for skiing and/or riding (at all Boyne Resorts) Discounts at resort F&B and retail locations Discounted ski/snowboard lessons and rentals Access to Nordic trails and discounted equipment rentals at our Outdoor Center location Discounted passes at other Boyne and partner resorts Eligibility for benefits such as medical/dental/vision/life insurance as well as paid time off