The Role:

Reporting directly to the Suites Manager, a Suite Supervisor is responsible for supporting all Suites food and beverage operations.

 

Responsibilities:

Event Weeks: Complete company-wide safety training and any additional job-specific safety training. Assist in training and daily management of Suites Staff. Ensure effective operations of assigned areas. Ensure proper suite set-up and cleanliness based on guests’ orders. Maintain and control storage of high-volume food and beverage inventory. Communicate shortages to Suites and Warehouse Managers as needed. Follow and encourage Suites Staff to follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions. Report all safety incidents (injuries and illnesses) to Suites Manager on the same day that the incident is reported. Ensure all Suites spaces are clean and secured at the end of each shift. Other duties as assigned. Event Days: Walk assigned spaces and ensure readiness for Suites Staff and guests’ arrival. Coordinate Suites Staff for timely food item delivery according to timing communicated by Suites Manager. Ensure all suites in assigned area receive all items paid for before guests' arrival. Assist in helping guests and build rapport with guests and Suites Staff. Report and resolve any guest complaints/requests with the assistance of Suites Manager. Enforce and evaluate responsible service of alcoholic beverages in compliance with Legends Hospitality procedures. Enforce standards for service, sanitation, product, and food quality. Ensure all guest orders are closed and inventory is taken by Suites Staff. Ensure all Suites spaces are clean and secured before releasing Suites Staff. Other duties as assigned.

 

Qualifications:

 

Must be at least 18 years of age. Excellent organizational, written and verbal communication, and interpersonal skills. Knowledge and experience working with a POS system. Customer service and fast-paced problem-solving skills under pressure. Must be personable, proactive, and self-motivated. Ability to work effectively independently and/or in a team environment Ability to adapt to change quickly and prioritize tasks as needed. Punctuality and dependability. Basic knowledge of food and beverage preparations, service standards, and guest relations. Excellent personal hygiene and a well-groomed appearance. Ability to occasionally lift/move items weighing up to 30 pounds. Must be able to work extended hours due to business requirements including late nights, weekends and holidays. Minimum of 2 weekdays available for Suite setup.